Personal Care Outreach Coordinator

addus; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Tuition Reimbursement

PTO

Job summary

addus is seeking a Personal Care Outreach Coordinator (SALES) to join our team in the West Chicago territory. The role reports to the Assistant Director PC or Branch Director PC and focuses on overseeing referrals, scheduling assessments, and marketing to referral sources.

You will also perform internal/external marketing and weekly intake/discharge reporting. Ideal candidates have 2–4 years of sales/marketing experience, healthcare background, and excellent communication skills.

Qualifications

• 2–4 years of experience in sales, marketing, or customer service.
• Healthcare experience preferred.
• Excellent professional communication and organizational skills.

Responsibilities

• Oversee client referrals and ensure timely processing per state and company policies.
• Educate physician offices, hospitals, SNFs, discharge planners and case managers on home care services.
• Coordinate client services between referral sources and the company; manage documentation for referrals.
• Reach out to leads promptly and follow up weekly to build referrals.
• Build relationships with providers, community organizations, and referral sources to sustain a steady pipeline.
• Conduct pre-discharge visits when requested to assess needs and inform prospective clients.
• Initiate service agreements and maintain marketing expenditure records; prepare timely expense reports.
• Support public relations through speaking engagements and co-marketing with allied professionals.

Skills

Sales

Marketing

Customer service

Communication

Travel

Education

Some college; Bachelor's preferred

Job description

We are looking for a Personal Care Outreach Coordinator (SALES) to join our team. This position will directly report to the Assistant Director PC or Branch Director PC and is responsible for overseeing client referrals, scheduling and performing assessments and marketing to referral sources. This position will also perform internal/external marketing and complete weekly statistical reports pertaining to intake and discharges.

***Bilingual Preferred***

Territory: West Chicago

• 60612, 60622, 60623, 60642, 60644, 60647

Pay: $50,000 to $60,000 + Bonus Opportunity

What You’ll Do

• Responsible for overseeing client referrals
  • Follows state and company policies and procedures regarding processing all incoming referrals within given timeframes
  • Educates physician offices slash groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
  • Obtain necessary documentation for procedure of referrals, including making every effort to obtain the practitioner’s orders within timeframe guidelines
  • Coordinate client services between referral source and the company
  • Contacts all leads in a timely manner and follows up with leads on a weekly basis
  • Builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
  • Conducts pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
  • Conducts informational meeting with prospective clients to understand their needs and inform them of personal Home Care Services
  • Responsible for initiating a service agreement with individuals coming on service
  • Responsible for maintaining and documenting marketing expenditures and submitting expense reports in a timely manner
  • Assist with public relations outreach through speaking engagements in services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
• Familiarity with accreditations and licensure standards
• Knowledge of the electronic health care record
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards Performs other duties as assigned

About You

• Some College, Bachelor's preferred.
• 2-4 years’ experience in sales, marketing, customer service preferred
• Prior experience in healthcare
• Must have excellent professional communication and organizational skills.
• Ability to create a successful and meaningful marketing strategy for assigned territory
• Excellent interpersonal communication and time management skills
• Ability to work both independently and as a member of a team
• Ability to build relationships with Providers, Community Organizations & Referral Sources
• Knowledge of Healthcare Regulations & Compliance Requirements
• Willing to Travel

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities