Personal Banking Officer

Ocean Bank; Orlando (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Ocean Bank’s Orlando Branch seeks a Personal Banking Officer to deliver personalized service and manage customer engagement and account maintenance. The role focuses on strengthening client relationships and supporting daily transactions, loan processing, and credit analysis while upholding CIP and BSA/AML compliance.

Ideal candidates have an Associate’s degree in Business (Finance or Accounting) and 4+ years of retail banking experience.

Qualifications

• Education/Experience: Associate’s degree in Business (Finance or Accounting).
• 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations.
• Combination of education and experience will be considered.

Responsibilities

• Assist in managing client relationships and support a variety of banking functions, including customer transactions, loan processing, and credit analysis.
• Ensure full compliance with CIP and BSA/AML regulatory requirements.

Skills

Customer service

Compliance

KYC

Fraud detection

Banking operations

Cross-sell

MS Office

Communication

Education

Associate’s degree in Business (Finance or Accounting)

Bachelor’s Degree in Business Administration (Finance preferred)

Tools

MS Office Suite

Job description

The Personal Banking Officer (Orlando Branch) is responsible for delivering personalized service and support across all aspects of customer engagement, relationship management, and account maintenance within the branch.

Responsibilities

This role assists in managing client relationships and supports a variety of banking functions, including customer transactions, loan processing, credit analysis, overdraft and returned item handling, and general administrative tasks. The Personal Banking Officer must ensure full compliance with all applicable Customer Identification Program (CIP) and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) regulatory requirements.

Qualifications

• Education/Experience:

Requirements

• Associate’s degree in Business (Finance or Accounting).
• 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations.

Combination of education and experience will be considered.

Skills & Competencies

• Ability to understand and implement job related policies and procedures.
• Knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
• Ability to handle financial transactions, fraud detection, and customer dispute resolution.
• Experience working in a team (sales and service), and high-quality service advocacy.
• Knowledge of the completion of KYC.
• Comprehension of banking laws and applicable compliance regulations.
• Must possess excellent verbal and written communication skills, interpersonal and organizational skills.
• Proficiency in MS Office Software, (Excel, Word, Outlook, Power Point, and Teams).

Preferences

• Bachelor’s Degree in Business Administration (Business, Finance preferred) with two (2) years of banking experience, directly related to servicing customers in retail banking branch operations.

Licenses/Certifications

• None

Job Posting Locations

In this role you can work onsite from Orlando, Florida, United States