Personal Banker

PNC; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

401(k) with PNC match

Educational assistance

Paid time off includes vacation and holidays

Job summary

A leading financial institution located in Orlando, FL is seeking a Personal Banker to enhance customer engagement and drive sales. You will manage the customer experience, leveraging technology and proactive sales to deepen relationships. The ideal candidate has over 3 years of experience in banking and exceptional skills in customer service. Join us to contribute to a dynamic team dedicated to customer satisfaction and financial well-being.

Qualifications

• Must have typically 3+ years of related work experience.
• Customer-focused skills are highly valued.
• No degree required but equivalent experience considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales activities.
• Manage customer experience and loyalty through effective engagement.
• Educate customers on financial transactions using technology.

Skills

Accountability

Client Loyalty

Customer Experience (CX)

Customer Service

Proactive Sales

Education

Associate’s degree or equivalent experience

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Bank Organization, you will be based in Orlando, FL at the Waterford Lakes Branch. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Employee Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work experience: Typically requires 3+ years at a related level. An associate’s degree or equivalent experience considered.
• Education: No degree required.
• Certifications/ Licenses: None required.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days; 15–25 vacation days depending on career level and service.

Disability Accommodations

To receive an accommodation for the application process, please contact us at [e-mail] with the subject “accommodation request” and include your name, the job ID, and preferred contact method. Alternatively, call 877‑968‑7762 and say “Workday.” All information will be kept confidential and used only for the purpose of providing accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to Section 19 of the FDIA and other regulatory requirements. California residents: refer to the California Consumer Privacy Act Privacy Notice.