Personal Banking Officer

Ocean Bankshares; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Ocean Bankshares in Orlando is seeking a Personal Banking Officer to provide tailored service and manage customer relationships at the branch. You will handle transactions, assist with loan processing, and cross-sell banking products with a focus on accuracy and regulatory compliance.

The role requires strong communication, team collaboration, and knowledge of KYC and banking regulations. This position is based onsite at the Orlando branch, offering opportunities in a busy retail banking

Qualifications

• Associate’s degree in Business (Finance or Accounting) and 4+ years of banking experience required.
• Bachelor’s degree in Business Administration preferred with two years of banking experience.

Responsibilities

• Deliver personalized service and manage client relationships at the Orlando branch.
• Assist with customer transactions, loan processing, and credit analysis.
• Ensure compliance with CIP and BSA/AML regulatory requirements.
• Support administrative tasks and teamwork to meet service standards.

Skills

KYC knowledge

Fraud detection

Customer service

Team collaboration

Compliance knowledge

MS Office

Education

Associate’s degree in Business (Finance or Accounting)

Bachelor’s Degree in Business Administration (Business, Finance preferred) with two years of banking experience

Tools

MS Office Suite

Banking software

Job description

Overview

The Personal Banking Officer (Orlando Branch) is responsible for delivering personalized service and support across all aspects of customer engagement, relationship management, and account maintenance within the branch.

Responsibilities

This role assists in managing client relationships and supports a variety of banking functions, including customer transactions, loan processing, credit analysis, overdraft and returned item handling, and general administrative tasks. The Personal Banking Officer must ensure full compliance with all applicable Customer Identification Program (CIP) and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) regulatory requirements.

Qualifications

• Education & Experience
  • Associate’s degree in Business (Finance or Accounting).
  • 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations.
  • Combination of education and experience will be considered.
• Skills & Competencies
  • Ability to understand and implement job related policies and procedures.
  • Knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
  • Ability to handle financial transactions, fraud detection, and customer dispute resolution.
  • Experience working in a team (sales and service), and high-quality service advocacy.
  • Knowledge of the completion of KYC.
  • Comprehension of banking laws and applicable compliance regulations.
  • Must possess excellent verbal and written communication skills, interpersonal and organizational skills.
  • Proficiency in MS Office Software, (Excel, Word, Outlook, Power Point, and Teams).
• Preferences
  • Bachelor’s Degree in Business Administration (Business, Finance preferred) with two (2) years of banking experience, directly related to servicing customers in retail banking branch operations.
• Licenses/Certifications
  • None

Job Posting Locations

In this role you can work onsite from Orlando, Florida, United States