Personal Banker - Tyler, TX

First Convenience Bank; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank in Tyler, Texas, is seeking a Customer Service Representative to provide exceptional service in a fast-paced environment. The role involves processing transactions, achieving account production targets, and serving a diverse customer base. Candidates must be flexible with scheduling and possess a high school diploma. Join us to help customers with their banking needs and grow your career in the financial sector.

Qualifications

• Six months of experience in retail or customer service preferred.
• Must be at least 18 years old.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Process deposits and payouts accurately.
• Cross-sell bank services and products.

Skills

Teamwork

Customer Service

Flexibility

Education

High school diploma

Job description

Job Requirements

• Six months of work experience in a retail or customer service environment preferred.
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays. Schedules are prepared based on business needs and are subject to change.
• High school diploma, high school equivalency, or current high school attendance.
• At least 18 years of age.
• Must successfully pass a background investigation according to company policy.

Job Description

Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment.

• Follow established policies in accordance with the bank and supervisor’s guidance.
• Achieve monthly new account production targets as assigned by upper management.
• Process deposits and payouts accurately, recording all transactions and balancing daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Examine cash to prevent acceptance of counterfeit checks and identification.
• Enter transactions into the computer and issue receipts to customers.
• Sell and prepare money orders, cashier’s checks, bank-to-bank wires, savings bonds, travelers’ checks, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including a large Spanish-speaking population.
• Work within approval limits based on authority level.
• Perform additional tasks as requested by supervisors related to bank functions.

Environmental and Physical Requirements

• Must be able to stand or walk for extended periods, depending on branch location.
• Ability to work in a high-volume, stressful, and noisy environment.
• Operate a computer and other office equipment.
• Ability to lift up to 25 lbs.

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