Personal Banker - Sales, Service & Relationship Builder

Provident Bank; Hackensack (NJ); On-site; USD 2,536,000 - 3,173,000; Full time

Benefits offered by this job

PTO

Holiday pay

Health and Wellness benefits

401(k) plan

Tuition reimbursement

Volunteer opportunities

Job summary

Provident Bank in Hackensack, NJ is seeking a Personal Banker to build relationships, understand customer financial needs and provide excellent service during branch interactions.

The role covers transactions, sales and service duties, including opening accounts, cross-selling, referrals, and solving account issues. The position may require Life and Health Licensing and offers a path for growth within a community-focused bank.

Qualifications

• High school diploma or GED.
• Minimum of 6 months of sales and service experience in a customer facing retail environment.
• Strong interpersonal skills, including listening, written and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Demonstrates positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship building skills.

Responsibilities

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service
• Execute expectations for a positive customer service experience.

Skills

Customer service

Communication

Sales

Relationship building

Time management

Flexibility

Financial terminology

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Provident Bank in Hackensack, NJ is seeking a Personal Banker to build relationships, understand customer financial needs and provide excellent service during branch interactions.

The role covers transactions, sales and service duties, including opening accounts, cross-selling, referrals, and solving account issues. The position may require Life and Health Licensing and offers a path for growth within a community-focused bank.