Personal Banker: Relationship Builder & Deposits Growth

FirstBank Florida; Florida; On-site; USD 45,000 - 60,000; Full time

Job summary

FirstBank Florida is seeking a Personal Banker to deliver exceptional service, promote deposit products, and open all account types while ensuring compliance with BSA/AML and OFAC policies.

The role emphasizes relationship building, cross-sell referrals to Treasury and Lending, accurate documentation, and adherence to internal controls to maintain total customer satisfaction and timely processing.

Qualifications

• Three years banking experience or equivalent
• Good mathematical and communications skills
• A formal training in banking products and/or processing new accounts
• Good understanding of financial products, loan documentation, and business objectives of a real-estate lending department
• Strong knowledge of Microsoft Office

Responsibilities

• Ensure the branch production goals are met.
• Promote and service all the deposit products available at the bank and open all types of accounts, including checking, CDs, IRAs, Business Accounts and Safe Deposit Boxes.
• Execute integrated sales and relationship strategies that are in alignment with the area business plan to achieve desired revenue and service hurdles.
• Provide Treasury and Lending specialists with qualified referrals for cross-sell.
• Conduct sales initiatives through adequate procedures.
• Ensure effective customer retention and growth through ongoing sales and servicing initiatives.
• Ensure implementation of the Bank’s customer service philosophy in regards total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy and communication).
• Strictly adhere to internal control policies such as the account opening protocols of accurate collection, completion and updating of all required documentation.
• Prepare documents and assist customers in the signing of documents to process accounts.
• Input information to create account data file of new accounts.
• Perform any maintenance changes on existing customer’s account, such changes of address, title or rate changes.
• Promote and answer questions regarding the various lending products the bank offers.
• Resolve customer problems and complaints in accordance with FirstBank Florida excellent service policy.

Skills

Customer focus

Communication

Problem analysis & solution

Ownership

Collaboration & teamwork

Building strong relations

Vision & values

Business acumen

Tools

Microsoft Office

Job description

PERSONAL BANKER

PERSONAL BANKER JOB SUMMARY

Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

ESSENTIAL FUNCTIONS:

Ensure the branch production goals are met.

Promote and service all the deposit products available at the bank and open all types of accounts, including checking, CDs, IRAs, Business Accounts and Safe Deposit Boxes. Execute integrated sales and relationship strategies that are in alignment with the area business plan to achieve desired revenue and service hurdles.

Provide Treasury and Lending specialists with qualified referrals for cross-sell.

Conduct sales initiatives through adequate procedures.

Ensure effective customer retention and growth through ongoing sales and servicing initiatives.

Ensure implementation of the Bank’s customer service philosophy in regards total customer satisfaction (knowledge, courtesy,
appearance, responsiveness, accuracy and communication).

Strictly adhere to internal control policies such as the account opening protocols of accurate collection, completion and updating of all required documentation.

Prepare documents and assist customers in the signing of documents to process accounts.

Input information to create account data file of new accounts.

Perform any maintenance changes on existing customer’s account, such changes of address, title or rate changes.

Promote and answer questions regarding the various lending products the bank offers.

Resolve customer problems and complaints in accordance with FirstBank Florida excellent service policy.

Answer customer questions and assists customers with all needs, such as: Safe Deposit boxes, issuing ATM cards, statements, rates, overdrafts, issue temporary checks, etc.

Assist in implementing operational policy, ensuring transactions are processed in compliance with federal, state and bank requirements.

Maintain IRS/SEP file maintenance and reports, as the liaison to Bankers Systems.

Responsible for working supplies and ordering new accounts starter kits, if necessary.

Maintenance of all logs.

Make sure corresponding reports are completely on a timely manner.

Assist customers on overdraft and delinquent loans.

Perform all other related position function.

Serve as teller backup as needed.

COMPETENCIES:

Customer focus

Building strong relations

Communication

Business acumen

Problem analysis & solution

Ownership

Vision & values

Collaboration & teamwork

REQUIRED EDUCATION AND EXPERIENCE:

“Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtain and maintain an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continue to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the Safe Act.”

Three years banking experience or in a similar job is required or equivalent combination of education and experience
Good mathematical and communications skills

A formal training in banking products and/or processing new accounts

Good understanding of financial products, loan documentation, and business objectives of a real-estate lending department
Strong knowledge of Microsoft Office

PREFERRED EDUCATION AND EXPERIENCE:

One year of related Personal Banker functions/Teller experience and/or two years of cash handling

OTHER DUTIES DISCLAIMER:

Please note this position profile is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER