Personal Banker II: Sales & Customer Growth

Fifth Third; Lansing (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Fifth Third Bank in West Lansing is hiring a Personal Banker Associate II. The roll-out includes a 9-week onboarding with rotations in Operations and Sales & Service, leading to certification for a Retail Personal Banker job family.

The role emphasizes sales, deposits, loans, and service to existing and new customers. The candidate will build customer profiles, use financial needs assessments, and collaborate with partners to deliver holistic financial solutions, while maintaining high customer

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumers and/or cross-sell to existing customers.
• NMLS/SAFE registration required for employment.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Cross-sell deposits, loans, and fee-based services to customers.
• Develop relationships with customers and coordinate with partners for holistic solutions.
• Meet or exceed sales goals while ensuring excellent customer service.

Skills

Sales Skills

Customer Service

Financial Analysis

Education

College degree or relevant experience

Tools

CRM software

Job description

Fifth Third Bank in West Lansing is hiring a Personal Banker Associate II. The roll-out includes a 9-week onboarding with rotations in Operations and Sales & Service, leading to certification for a Retail Personal Banker job family.

The role emphasizes sales, deposits, loans, and service to existing and new customers. The candidate will build customer profiles, use financial needs assessments, and collaborate with partners to deliver holistic financial solutions, while maintaining high customer