Personal Banker II

Civista Bancshares, Inc.; Kentucky; On-site; USD 42,000 - 52,000; Full time

Job summary

Civista Bank in Kentucky is seeking a Personal Banker II to build lasting customer relationships by delivering an exceptional banking experience. You will open new accounts, process loan applications, and respond to inquiries while identifying opportunities to expand banking relationships.

Successful candidates have 3–5 years of teller experience, strong communication skills, and comfort with technology. You will work in a fast-paced environment, supporting customers across everyday banking

Qualifications

• 3-5 years of teller experience required.
• Excellent oral, written and presentation skills.
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Responsibilities

• Daily engagement of customers to build relationships, process transactions, assess needs, and refer partners to customers.
• Adhere to regulations and policies to ensure safety and soundness of customers and the bank.
• Open new consumer and business accounts, perform maintenance, meet cross-sell goals, and respond to customer requests.
• Understand all aspects of consumer lending and new accounts in daily activities and manage relationships throughout the life of the customer relationship.
• Engage in personal growth and adapt to new procedures and systems to grow the organization and team.
• Ensure operational tasks are followed and completed daily.
• Maintain cash levels and outages within established guidelines.
• Communicate internally and externally to support customer service.
• Educate customers on technology usage in everyday banking (mobile, P2P, online banking).

Skills

Teller experience

Relationship building

Cross-selling

Communication

Tech aptitude

Attention to detail

Education

High School diploma or equivalent

Job description

Position Purpose:

A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while identifying opportunities to expand current banking relationships. The PB II demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience.
• Adhere to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.
• Develop an expansive knowledge of products and services to fulfill customer needs, driving sales production. Expected task include but are not limited to opening new consumer deposit and lending accounts, opening new business accounts, performing maintenance, meeting cross sell goals and solving problems daily. Competently, with speed and accuracy, execute on customer requests.
• Understanding all aspects of consumer lending and new accounts in daily and weekly activities; building customer trust and managing relationships through the life of the customer relationship.
• Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team.
• Ensuring operational tasks are followed & completed daily.
• Maintain cash levels and outages within the parameters of the established guidelines.
• Constant, consistent communication internally and externally.
• Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.

Qualifications, Knowledge and Skills:

• 3-5 years of previous teller experience required.
• Excellent oral, written and presentation skills
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving objects up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
• Work involves some travel to attend meetings, training, and so forth.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.