Personal Banker I - Floating

Civista Bancshares, Inc.; Kentucky; On-site; USD 32,000 - 52,000; Full time

Job summary

Civista Bank is seeking a Personal Banker I in Kentucky to build and maintain customer relationships using a consultative sales approach. You will provide sales, service and operational support to the retail banking team, helping customers achieve financial goals and navigate technology-enabled banking tools.

The role emphasizes daily customer engagement, account openings, cross-selling of products, and adherence to banking regulations, with a focus on accuracy and exceptional service.

Qualifications

• 2–3 years of teller experience or related customer service experience.
• Excellent oral, written and presentation skills.
• Detail oriented with the ability to meet deadlines under pressure.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software.
• Ability to work under deadlines with frequent interruptions.

Responsibilities

• Daily engagement of customers to build relationships and provide service.
• Open new accounts, perform maintenance, and meet cross-sell goals.
• Provide operational support and adapt to new procedures and systems.
• Process transactions accurately and maintain cash levels within guidelines.
• Communicate internally and externally to ensure safety and soundness.

Skills

Oral communication

Written communication

Presentation skills

Detail-oriented

Customer service

Education

High School diploma or equivalent

Job description

Description

Position Purpose:

A Personal Banker I (PB I) is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The PB I also provides sales, service and operational support to the retail banking team. The PB I demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience.
• Develop an expansive knowledge of products and services to fulfill customer needs; open new accounts, perform maintenance, meet cross sell goals and solve problems daily.
• Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team.
• Ensuring operational tasks are followed & completed daily.
• Execute customer requests with speed and accuracy.
• Maintain cash levels and outages within the parameters of the established guidelines.
• Constant, consistent communication internally and externally.
• Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.
• Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.

Requirements

Qualifications, Knowledge and Skills:

• 2-3 years of previous teller experience required.
• Excellent oral, written and presentation skills
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving objects up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
• Work involves some travel to attend meetings, training, and so forth.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.