Personal Banker II

Cadence Bank; Brentwood (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Cadence Bank is seeking a Personal Banker II to provide exceptional service and build customer relationships in Brentwood, TN. This full-time position involves processing transactions and offering banking products, fostering a deep understanding of customer needs, and maintaining compliance with banking regulations. Join a committed team where your skills in customer service and sales will contribute to the success of the banking center.

Qualifications

• High school diploma required; college coursework preferred.
• 2+ years of cash handling experience in a banking or retail environment preferred.
• Excellent written and verbal communication skills required.

Responsibilities

• Process routine banking transactions and develop customer relationships.
• Identify opportunities to deepen customer relationships and provide appropriate financial solutions.
• Meet or exceed individual sales and referral objectives.

Skills

Customer Relationship Management

Sales Techniques

Cash Handling

Communication Skills

Education

High School Diploma

Bachelors in Finance or related field

Job description

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As a Personal Banker you will provide best-in-class service by processing routine banking transactions while also developing deep customer relationships and a thoughtful understanding of their needs. Through relationship building, you will identify and offer the best and most appropriate personal business financial products and services along with educating your customers on alternative and convenient transaction channels. Personal Banker I/II team members will be cross-functional in a universal banking model to assist clients with a myriad of needs. This position requires travel to branches as needed within the market.

Functions:

• Support the transactional needs of the banking center and other lines of business, as well as identify opportunities to deepen customer relationships.
• Open and process moderate to complex and consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.
• Enjoy working in a team environment with frequent interactions with fellow teammates and customers.
• Limited origination of simple consumer lending products such as personal loans and credit cards.
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Meet or exceed individual sales/referrals and activity objectives - measured by an individual sales and referral scorecard.
• Cash handling and adherence to proper balancing procedures.
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Explore the customer’s financial needs and recommend other bank services and refer customers within the branch when appropriate or to other departments when appropriate.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
  
  

Qualifications:

• High school diploma required; college coursework preferred.
• Previous banking or demonstrated sales experience in business, retail or other industries.
• 1-year cash handling experience in a banking or retail environment preferred. (2+ years if level II)
• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
• This position does NOT require S.A.F.E. registration at the time of employment.
  
  

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and

responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Qualifications

Behaviours

Required

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Motivation

Required

Self-Starter: Inspired to perform without outside help

Education

Required

High School or better

Bachelors in Finance or related field

High School or better

Experience

Required

Previous banking or demonstrated sales experience in business, retail or other industries preferred. 2 + years of cash handling experience in a banking or retail environment preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

None

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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