Personal Banker II

Frost; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading bank as a Personal Banker II, where you'll be the first point of contact for customers. Focus on building relationships, managing portfolios, and providing excellent customer service. Thrive in a supportive environment with strong values.

Benefits

Medical, dental, vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Health and wellness programs

Referral bonuses

Qualifications

• Excellent communication skills required.
• Organizational skills essential.

Responsibilities

• Manage customer portfolio focusing on acquisition and retention.
• Provide transactional services including deposits and payments.
• Meet sales goals by discussing financial needs.

Skills

Communication

Organizational skills

Education

Bachelor's degree

Tools

Microsoft applications

Job description

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Job Description

It’s about interactions more than transactions.

Job Description

It’s about interactions more than transactions. Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in ever-changing, fast-paced environments?

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. We’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. Join our adaptable, integrity-driven team and become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Personal Banker II, you are the first point of contact for many of our customers, setting the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, spanning generations. They are empathetic problem-solvers who deliver the kind of banking experience that makes people want to stop by the bank and say hello.

What You’ll Do

• Manage an assigned portfolio of customers focusing on acquisition, expansion, and retention.
• Maintain proficiency in all Frost products, especially deposit and loan products, to effectively educate customers.
• Provide transactional services including deposits, payments, and check cashing.
• Meet sales goals for deposit and loan products by discussing customers’ financial needs and presenting suitable solutions.
• Educate and advise customers about products and services.
• Work effectively with all Frost bankers and customers.
• Make outbound calls for service, sales, and onboarding.
• Stay updated on product, technology, and industry trends.
• Manage risk and practice loss prevention.
• Ensure prompt, efficient, accurate, and courteous customer service.
• Always act with Integrity, Caring, and Excellence to achieve positive outcomes.

What You’ll Need

• Availability: Monday – Friday, 8am–5pm, with rotating Saturdays, 8:30am–1:30pm.
• Excellent communication skills (written and verbal).
• Organizational skills.
• Proficiency in Microsoft applications.

Additional Preferred Skills

• Bachelor's degree.

Frost Benefits

We care about your health, family, and future. Our benefits include:

• Medical, dental, vision, disability, and life insurance.
• 401(k) matching.
• Generous paid time off and holidays.
• Tuition reimbursement.
• Health and wellness programs, including Employee Assistance Program.
• Referral bonuses and more.

Since 1868, Frost has dedicated itself to providing exceptional banking, investment, and insurance services across Texas. As one of the 50 largest U.S. banks by assets, Frost is a leader in customer satisfaction. Join us and be part of something bigger.