Personal Banker I: Trusted Guidance & Growth

frostbank; Rosenberg (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO & holidays

Tuition reimbursement

Wellness programs

Referral bonus

Job summary

Frost Bank in Texas seeks a Personal Banker I to serve as the first point of contact for customers, delivering trusted banking experiences with integrity and care.

You'll split time between personal banking and teller duties, educate customers on deposits and loans, maintain cash limits, manage risk, and build lasting client relationships while adhering to bank policies and regulatory guidelines. This role emphasizes service excellence and community banking values.

Qualifications

• Available Monday-Friday, 7:45am-6:15pm with rotating Saturdays.
• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues.
• Stand firm in integrity and use good judgment in every situation.
• Provide teller services, including deposits, payments, and check cashing in compliance with bank policies.
• Maintain cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend teller and personal banking training to stay current with policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients and be their point of contact.
• Provide advice and guidance on customers' financial journey.
• Always act with Integrity, Caring, and Excellence to achieve all-win outcomes.

Skills

Exceptional customer service

Excellent written and verbal

Cash-handling experience

Relationship-building

Tools

Microsoft Office

Job description

Frost Bank in Texas seeks a Personal Banker I to serve as the first point of contact for customers, delivering trusted banking experiences with integrity and care.

You'll split time between personal banking and teller duties, educate customers on deposits and loans, maintain cash limits, manage risk, and build lasting client relationships while adhering to bank policies and regulatory guidelines. This role emphasizes service excellence and community banking values.