Personal Banker I — Drive Financial Wellness & Incentive Pay

Mercantil Commerce Bank; Springfield (MO); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Job summary

Mercantil Commerce Bank in Springfield, MO is seeking a Personal Banker I to join our team. You will engage customers, assess financial needs, and present banking products and digital solutions. This role emphasizes service excellence and sales growth in a dynamic retail banking environment.

You will work Monday–Friday with potential Saturday shifts, leveraging incentives tied to performance. Prior sales or customer service experience helps you succeed in this role.

Qualifications

• High school diploma or equivalent required.
• 1+ years sales or customer service experience required.
• Experience working with sales goals preferred.

Responsibilities

• Interact with customers in person and by phone to meet financial needs.
• Deliver excellent customer experience to meet customer service goals.
• Actively listen and recommend products/services to fit customer needs.
• Educate customers on retail products and digital solutions to boost financial wellness.
• Ensure transactions are accurate and compliant with policies and regulations.
• Build relationships with customers and refer to bank specialists when needed.

Skills

Sales experience

Customer service

Communication

Teamwork

Attention to detail

Education

High School diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Mercantil Commerce Bank in Springfield, MO is seeking a Personal Banker I to join our team. You will engage customers, assess financial needs, and present banking products and digital solutions. This role emphasizes service excellence and sales growth in a dynamic retail banking environment.

You will work Monday–Friday with potential Saturday shifts, leveraging incentives tied to performance. Prior sales or customer service experience helps you succeed in this role.