Personal Banker I

The Village Bank; Wayland (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

The Village Bank in Wayland, MA, is seeking a Personal Banker I under the Branch Manager. You will greet customers, provide general banking services, process transactions, and identify opportunities to cross-sell financial products while maintaining confidentiality and regulatory compliance.

The role emphasizes customer service and sales skills to build relationships with new and existing clients. Starting pay is $20.00–$23.00 per hour, with offers reflecting experience and equity, and benefits

Qualifications

• High School diploma or equivalent; Associate's degree preferred.
• 1–2 years of experience in a sales and service environment.
• Excellent communication, interpersonal, customer service, sales/business development and organizational skills.
• Familiar with PC technologies; COCC Insight a plus.

Responsibilities

• Greets and assists customers and provides general banking services and information while maintaining confidentiality.
• Identifies and acts upon sales and business relationship opportunities.
• Provides exceptional service to customers in person, by mail or by phone in line with bank policies.
• Actively seeks out opportunities to sell and cross-sell banking products to meet customer needs.
• Responds to customer inquiries and processes deposits and loan transactions securely.
• Maintains account files and completes required forms and end-of-day cash drawer procedures.
• Balances cash drawer, performs ATM and coin machine maintenance as needed.
• Opens, onboards, and maintains consumer and business accounts.
• Adheres to Bank Secrecy Act requirements and security procedures.

Skills

Customer service

Sales

Relationship management

Communication skills

Organizational skills

Education

High School diploma or equivalent

Associates degree preferred

Tools

COCC Insight

PC technologies

Job description

Under the direction of the Branch Manager, employees in this position provide banking products and services to new and existing customers. Uses sales, relationship management and business development skills to generate and nurture business while maintaining a comprehensive understanding of consumer and business deposit products and related services. Adheres to customer confidentiality standards and regulations at all times. Assists customers in processing banking transactions. Customer Service skills are critical to this position along with sales skills that focus on customers’ needs.

Responsibilities

• Greets and assists customers and provides general banking services and information. Ensures confidentiality of all customer transactions. Provides exceptional customer service.
• Identifies and acts upon sales and business relationship opportunities.
• Provides exceptional service to existing or potential customers in person, by mail or by telephone while adhering to bank standards and policies. Builds customer rapport in compliance with regulations and bank guidelines.
• Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to recognizes customer needs.
• Responds to customer inquiries.
• Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice and banking regulations.
• Performs supporting account file maintenance and completing mandatory forms.
• Completes end-of-day procedures and proof of assigned cash drawer. Maintains cash levels within prescribed limits.
• Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, Cash Recycler and Vault balancing and coin machine maintenance.
• Open, onboard, maintain consumer and business accounts.
• Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides.
• Provides customer assistance with new accounts, account options and error resolution.
• Assists customers with safe deposit access. Ensures that security procedures are followed.
• Maintains a complete knowledge of the bank’s product offerings.
• Ensures confidentiality of all customer transactions. Opens all accounts offered by the bank.
• Understands and observes all Bank Secrecy Act requirements.
• Follows all security policies and use of security equipment.
• Attends mandatory training and completes online assignments for regulatory compliance as scheduled.
• Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities.
• Other duties may be assigned if necessary.

Starting hourly pay for a Personal Banker I is $20.00-$23.00 per hour, aligned to relevant experience, skills, and internal equity. Final offers consider job-related experience, specialized skills, and internal equity and are not based on salary history.

Experience

• High School diploma or equivalent. Associates degree preferred.
• At least 1-2 years’ experience in a successful sales and service environment.
• Excellent communication, interpersonal, customer service, sales/business development and organizational skills.
• Familiar with PC technologies. Experience with COCC Insight a plus
• Able to perform basic math functions

The Village Bank is an Equal Opportunity Employer

The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.