Personal Banker I

Hometown Community Bank; Washington; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Life and AD&D Insurance

Long-Term Disability

Vacation Days

Personal Days

Paid Holidays

Job summary

Morton Community Bank is seeking a customer service/account opening associate to provide outstanding experiences, process account openings and handle transactions accurately. You will educate account holders on bank products and policies and help resolve issues while promoting MCB’s services.

The role emphasizes account maintenance, documentation, and customer education, with opportunities to support customers and ensure compliance with bank procedures.

Qualifications

• Essential: High school diploma or equivalent.
• Knowledge of customer service principles.
• Relevant computer skills.

Responsibilities

• Always provide excellent customer experiences.
• Interview customers requesting to open an account to determine needs.
• Recommend bank products to meet customer needs.
• Collect all required information and documentation.
• Enter information to establish a customer relationship and verify accuracy.
• Prepare forms and review with customer.
• Assist customers with problem resolution and escalate as necessary.
• Close accounts.
• Answer telephone and respond to inquiries.
• Process foreign currency requests.
• Complete customer transactions accurately.
• Identify customers, validate, and cash checks.
• Balance cash drawer at end of day.
• Promote bank products and services to customers.
• Identify fraudulent transactions and escalate.

Skills

Exceptional customer service

Accurate and efficient work

Team player

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

• Pay or shift range: $20 USD to $23.19 USD
  

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

  
  

Description

Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 50 locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Pay or shift range: $20.00 USD to $23.19 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Enjoy the Benefits of working at MCB!

Life and AD&D Insurances, Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

Provide an outstanding customer experience by accurately and efficiently handling the account opening process and processing customer transactions, including account maintenance. Gather all appropriate information to open account and educate account holders on bank products and policies. Complete and keep accurate documentation and records on all accounts. Help customers with problem resolution. Promote MCB’s products and services.

Essential Duties & Responsibilities

• Always provide excellent customer experiences


• Interview customers requesting to open an account to determine their needs and the appropriate product(s).


• Recommend bank products and services to meet customers’ individual needs


• Collect all required information and documentation


• Enter all information necessary to establish a customer relationship and verify for accuracy


• Prepare all required forms accurately and completely, then review with customer


• Assist customers with problem resolution and elevate as necessary.


• Close accounts


• Answer telephone and respond to inquiries


• Recognize and elevate potential Regulation E disputes


• Order checks for customers


• Process foreign currency requests


• Complete customer transactions accurately


• Identify customers, validate, and cash checks


• Accept cash and checks for deposit, reviewing for any necessary holds


• Process cash withdrawals


• Process loan payments


• Perform specialized tasks such as preparing cashier’s checks, and personal money orders


• Record all transaction promptly and accurately in compliance with bank procedures


• Balance cash drawer at end of each day


• Process work accurately through branch capture in a timely manner


• Promote bank products and services to customers


• Identify fraudulent transactions and escalation to supervisor

Supervisory Requirements

Personnel Management: This position has no supervisory responsibilities.

Physical Demands

• The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.


• Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.


• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment

• The noise level in the work environment is usually moderate.


• Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day

Education and Qualifications

Essential:

• High school diploma or equivalent

Knowledge and Skills

• Possess exceptional customer service skills


• Ability to complete tasks accurately and efficiently


• Team player who operates with a dynamic, \"all hands-on deck\" approach


• Strong problem-solving skills


• Strong commitment to MCB’s vision and role in the communities we serve


• Positive, resourceful, and flexible


• Ability to work effectively with individuals from diverse communities and cultures


• Outstanding written and verbal communication, interpersonal skills, active listening skills and relationship building capabilities


• Ability to multitask and perform a variety of job functions in any given day

Experience

Essential:

• Some clerical, administrative, cash handling, sales or customer service experience


• Knowledge of customer service principles


• Relevant computer skills

Preferred:

• Some banking experience

Required Training

• Regulatory based on functional As assigned


• Becoming a Professional Banker (biennial)


• Career Planning & Development (biennial)


• Creating an Outstanding Customer Experience (annual)


• Essential Communication (biennial)


• Engaging Our Customers (annual)


• How to Make Yourself Indispensable (biennial)


• Legal Foundations in Banking (one time)


• Principles of Banking (one time)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.