Personal Banker I

Firstusbank; Knoxville (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading bank in Knoxville is seeking a Teller or Personal Banker to deliver exceptional customer service and manage financial transactions. This role involves opening deposit accounts, assisting clients with inquiries, and maintaining operational accuracy. Ideal candidates will have a high school diploma and previous banking experience, combined with strong mathematical and interpersonal skills.

Qualifications

• At least one year of previous Teller or Personal Banker experience required.
• Proficient typing skills and the ability to operate standard office equipment.

Responsibilities

• Establish banking relationships and provide personalized service.
• Process customer transactions and account maintenance requests.
• Demonstrate expertise with digital banking solutions.

Skills

Mathematical skills

Effective communication

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Tools

Bank software programs

Job description

Responsible for providing exceptional customer service while opening new consumer deposit accounts and efficiently handling various types of financial transactions. Performs additional duties as assigned.

Primary Responsibilities / Job Duties:

• Establish a strong banking relationship with individual customers by building rapport and providing high quality personalized service.
• Maintain a thorough knowledge of all First US Bank offerings to effectively assist customers in their selection of products, services, and digital solutions that fit their financial needs.
• Actively demonstrate digital expertise by using First US Bank’s digital platforms and educating clients about online banking, bill pay, mobile banking app, ATM/ITMs, and online chat features.
• Open personal deposit accounts, including checking, savings, money market, and certificate of deposit.
• Handle customer inquiries and account maintenance requests.
• Assist customers in accessing safe deposit boxes.
• Process customer transactions, including deposits, withdrawals, official checks, account transfers, loan payments, check and debit card orders, stop payments, and other types of requests.
• Perform daily branch operation tasks, including balancing cash drawer, vault, and ATM/ITMs, processing night deposits, ordering currency and coin shipments, completing currency transaction reports, scanning documentation, and other types of activities.
• Adhere to established policies and procedures; Maintain security and confidentiality of customer information; Demonstrate sound judgment within established limits.
• Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.
• Perform additional duties as assigned.

Position Requirements:

• High school diploma or equivalent required
• At least one year of previous Teller or Personal Banker experience required
• Strong mathematical skills; ability to accurately balance transactions
• Ability to operate bank software programs and standard office equipment; proficient typing skills
• Ability to maintain focus and attention to detail
• Effective communication skills, both written and oral
• Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers

Working Environment / Physical Demands:

Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods sitting at a desk and working on a computer. May require the ability to lift files, bend, reach, walk or maneuver around the bank. Must be able to lift up to 15 pounds at times.

Disclaimer:

This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.

Federal Contractor – Equal Opportunity Employer M/F/Disabled/Vets