Personal Banker – Growth & Cross-Sell Specialist

Citigroup Inc.; Henderson (NV); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Job summary

Citigroup Inc. in Henderson, Nevada seeks an entry-level Personal Banker to assist in sales, product and service activities with the customer service team, building strong relationships to foster loyalty and drive growth.

The role involves handling small business and consumer needs, cross-selling treasury products, delivering excellent client experiences, and coaching staff while ensuring adherence to Citi policies and risk controls.

Qualifications

• 0-2 years of relevant experience.
• Previous banking, retail, or sales experience preferred.
• Knowledge of Smart Banking tools and technologies.
• NMLS registration; Safe Act compliant.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products.
• Build referral business opportunities through Centers of Influence (COIs) and the MGM Program.
• Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers.
• Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience.
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
• Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions.
• Understand and comply with Citibank policies, standards and procedures.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Communication skills

Customer service

Education

Bachelor's Degree or equivalent

Tools

Smart Banking tools

Job description

Citigroup Inc. in Henderson, Nevada seeks an entry-level Personal Banker to assist in sales, product and service activities with the customer service team, building strong relationships to foster loyalty and drive growth.

The role involves handling small business and consumer needs, cross-selling treasury products, delivering excellent client experiences, and coaching staff while ensuring adherence to Citi policies and risk controls.