Personal Banker Float

Lakeridge; Oregon (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Personal Banker Float to deliver exceptional client experiences across multiple offices. In this dynamic role, you will foster strong client relationships, guide customers through their banking needs, and actively promote various financial products. Your expertise in customer service and sales will be crucial as you help clients navigate their banking options. Join a forward-thinking organization that values community involvement and offers a supportive environment for professional growth. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 3-5 years in customer service/sales environment.
• Exceptional communication skills for diverse clients.

Responsibilities

• Develop and nurture client relationships.
• Open deposit accounts and process transactions.
• Promote bank services and resolve customer issues.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Sales Ability

Organizational Skills

Education

Associate's Degree

3-5 Years Customer Service Experience

Job description

Description

A Personal Banker Float is responsible for delivering a premier client experience that is second to none by helping out our clients with just about all of their consumer/retail banking needs within the designated district that services multiple offices! The primary responsibility for this position will be to develop and nurture client relationships.

Please note that our titles may span more than one career level (Personal Banker Float, Personal Banking Specialist Float, Senior Banking Advisor Float etc). The title and pay for this role will be dependent upon many factors such as training, education and work experience.

This role will be paid mileage to other offices within the Lake Ridge Bank foot print.

ESSENTIAL RESPONSIBILITIES:

• Advisors are expected to achieve full banking relationships with customers. Therefore, being very familiar with ALL that Lake Ridge Bank has to offer is paramount to success in addition to maintaining expertise of all deposit and consumer loan products and services.
• Resolve customer needs/problems/issues and provide high quality personalized service.
• Actively sell deposit and consumer loan products and services by utilizing effective sales skills including listening, being persuasive and building confidence and trust with customers and potential customers.
• Open deposit accounts for customers including but not limited to checking, savings, CDs as well as properly completing all account paperwork.
• Process transactions such as cashing checks, account withdrawals, deposits, loan payments, etc. while properly balancing and maintaining a cash drawer.
• Follow through with onboarding new customers/new accounts.
• Promote and maintain positive relations with all internal and external contacts, customers and potential customers.
• Refer customers to other departments in the bank including but not limited to Executive Banking, Wealth Management, Mortgage Lending or Commercial Lending.
• Meet established benchmarks for individual, office, and department.
• Actively participate in sales, office and staff meetings.
• Maintain confidentiality of customer information at all times.
• Participates in community involvement/bank activities.
• Performs all other duties as assigned.

Complete Deposit Account and Loan Procedures Accurately and Efficiently

• Open deposit accounts for customers including but not limited to checking, savings, CDs, etc. following all bank procedures.
• Properly complete account opening/closing/updating paperwork adhering to all bank procedures.
• Utilize all bank technology for account opening/closing/updating as needed.
• Properly originate, analyze and close consumer loans including by not limited to equity, auto, personal loans, etc. while following all bank procedures.
• Utilize all bank technology for loan opening/closing/updating as needed.
• Accurately prepare reports on a timely basis for both deposit accounts and loans.
• Monitor exception reports and take action to remove exceptions as necessary.
• Serve as a back up to the CSA area, which includes processing all transactions that come through the CSA area including but not limited to cashing checks, performing withdrawals, making deposits, processing loan payments, etc. while properly balancing and maintaining a cash drawer.

OTHER RESPONSIBILITIES:

• Complete all annual bank security and compliance training.
• Adhere to Bank Security guidelines as required for this position.
• Always maintain confidentiality of customer information
• Stay current on all compliance regulations.

Requirements

MINIMUM QUALIFICATIONS:

• Associate's degree in a related field and/or 3-5 years equivalent work experience in a customer ser-vices/sales environment
• Exceptional interpersonal and communication skills to be able to interact and communicate with a di-verse group of clients.
• Must be able to comply with SAFE Act requirements
• Demonstrated problem solving skills with the ability to make good decisions
• Strong organizational skills with the ability to prioritize multiple competing tasks and work in a fast-paced environment.
• Flexibility with the ability to adapt to an ever-changing work environment
• Willingness and ability to participate in community functions where the office is involved
• Ability to represent the organization in a professional, positive manner
• Proven sales ability
• Ability to put forth the extra effort necessary to make the office a successful operation: (i.e. working additional hours that require evenings and weekends)
• Willingness and ability to participate in community functions where the offices are involved

PREFERRED QUALIFICATIONS:

• Previous Personal Banker and/or lending experience.
• Strong understanding with financial products and services

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer.

Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at [phone] or email us.