Personal Banker: Drive Customer Growth & Loyalty

PNC; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

PNC is seeking a Personal Banker for the Lancaster, PA Lancaster City Branch to deliver best-in-class financial guidance. This in-office role focuses on acquiring and deepening the branch customer base, driving proactive sales, and delivering tailored banking solutions to improve customers' financial wellbeing.

You will work with ecosystem partners, manage risk by adhering to policies, and support daily branch operations while building lasting customer relationships in a collaborative, in-person

Qualifications

• Associates or equivalent degree required, plus related experience.
• 3+ years experience in banking or related field.
• In lieu of a degree, a combination of education, certification and experience may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations using a defined process and partnership network.
• Create customer loyalty and grow wallet share with differentiated service and tech tools.
• Apply knowledge to identify and solve customer problems to boost satisfaction.
• Manage risk by adhering to policies and supporting daily branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC is seeking a Personal Banker for the Lancaster, PA Lancaster City Branch to deliver best-in-class financial guidance. This in-office role focuses on acquiring and deepening the branch customer base, driving proactive sales, and delivering tailored banking solutions to improve customers' financial wellbeing.

You will work with ecosystem partners, manage risk by adhering to policies, and support daily branch operations while building lasting customer relationships in a collaborative, in-person