Personal Banker - Downingtown, PA

First-Bank; Downingtown (Chester County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Job summary

First Bank is seeking a Personal Banker in Downingtown to deliver an exceptional in-branch experience. You will handle teller transactions, sales and service, and collaborate with the branch team to meet goals while referring customers to other lines of business.

Responsibilities include promoting Checking, Savings, CDs, IRAs, and other products, opening accounts, and ensuring security and confidentiality. A high school diploma and prior banking experience are preferred; weekend availability may

Qualifications

• High school diploma or GED required.
• Proven customer service and interpersonal skills.
• Effective selling and referral abilities.
• Strong verbal and written communication capabilities.

Responsibilities

• Offer and sell bank products to consumer and small business clients.
• Operate a teller window to serve branch clients.
• Provide excellent service and promote bank products and services.
• Use needs-based selling to identify customer solutions.
• Refer customers to other lines of business as needed.
• Engage with customers to grow relationships and retention.
• Maintain confidentiality of customer and bank information.
• Follow security policies to prevent losses.
• Resolve complaints and escalate appropriately.
• Maintain knowledge of retail products and services.
• Collaborate with the branch team to meet sales/service goals.

Skills

Customer service

Interpersonal skills

Sales skills

Communication skills

Education

High school diploma/GED

Job description

About this position

Our goal is to hire and retain talented people with engaging personalities and exceptional work ethics. We believe in recognizing and rewarding employees who consistently perform at a high level.

We offer competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions, including health and dental insurance, life insurance, short term and long term disability, and the Bank's 401k Plan.

Position Summary:

The Personal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Personal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customer's financial needs. The Personal Banker will work with the branch team and partners to attain the branch strategic goals.

Duties & Responsibilities:

1. Personal Bankers are responsible for offering and selling bank products and services to both consumer and small business customers. Including, but not limited to: Checking and Savings Accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs). Deposit only business relationship customers with non-lending needs.

2. Operates a teller window regularly to meet the needs of the branch clientele.

3. Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products and/or services to customers and actively participates in referral opportunities.

4. Effectively use sales skills such as: effective listening, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming objections, asking for the business.

5. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing banking relationship.

6. Actively engage with valued customer relationships to promote growth and retention.

7. Maintains confidentiality in handling customer and bank information.

8. Follows security policies and procedures to prevent bank and customer losses.

9. Resolves customer complaints and escalates appropriately.

10. Maintains a detailed level of knowledge on retail products and services.

11. Works collaboratively with the branch team to achieve customer sales and service objectives.

Qualifications

• High school diploma/GED
• Two or more years of related experience in Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.

Job Type: Full-time

Salary: From $20.00 - $24.00 per hour

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Salary Information

Hourly Wage