Personal Banker - Detroit Eastside

Public Service Credit Union, Michigan; Detroit (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Public Service Credit Union in Detroit Eastside is seeking a Relationship Specialist (Personal Banker) to build lasting relationships with members and assist with accounts and inquiries.

The role uses a needs-based/consultative sales approach to identify products that fit the member’s needs, resulting in cross-selling of PSCU offerings. Collaboration with the branch and accurate processing are emphasized for growth and service quality.

Qualifications

• 18 years or older.
• High school diploma or GED.
• 1 year related sales or financial institution experience.
• Basic computer, math, and clerical skills.
• Strong interpersonal and communication skills.
• Projects a professional image at every point of contact.
• Basic knowledge of PSCU products and services.

Responsibilities

• Advise members on banking services for their needs.
• Process and open consumer and commercial accounts, loan applications, and credit card applications.
• Handle Electronic Loan payments and payroll/funds distributions.
• Debit card orders, online banking, and e-statement registration.
• Collaborate with branch to ensure leads are provided and focus on goals to maximize branch growth.
• Actively build and maintain relationships with members through communication.
• Accurate and timely completion of new accounts, loan packets, and any other member‑related documents.

Skills

Interpersonal skills

Communication skills

Professional image

Clerical skills

Education

High school diploma or GED

1 year related sales or financial institution experience

Job description

Description

Public Service Credit Union is seeking a Relationship Specialist (Personal Banker) for our Detroit Eastside branch.

The Relationship Specialist is responsible for successfully building and maintaining long‑term relationships with members and handling inquiries regarding accounts efficiently to ensure maximum member satisfaction. The Relationship Specialist must display a high level of knowledge of PSCU products, expand PSCU wallet share, and have a positive attitude. Through a needs‑based/consultative sales approach, the Relationship Specialist will determine and recommend products that best fit the member’s needs, resulting in cross‑selling effectiveness.

Job Responsibilities

• Advise members on banking services for their needs.
• Process and open consumer and commercial accounts, loan applications, and credit card applications.
• Handle Electronic Loan payments and payroll/funds distributions.
• Debit card orders, online banking, and e‑statement registration.
• Collaborate with branch to ensure leads are provided and focus on goals to maximize branch growth.
• Actively build and maintain relationships with members through communication.
• Accurate and timely completion of new accounts, loan packets, and any other member‑related documents.

Requirements

• 18 years or older
• High school diploma or GED
• 1‑year related sales experience or financial institution experience
• Basic computer, math, and clerical skills
• Strong interpersonal and communication skills
• Projects a professional image at every point of contact
• Basic knowledge of PSCU products and services

What We Offer

• Competitive wages
• Career growth / Robust training program
• Work life balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid holidays
• Banking hours / Closed on Sunday’s
• Tuition Reimbursement
• Employer Provided Retirement Benefits
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long‑Term Disability (Full Time)
• Life Insurance (Full Time)

Why join us?

At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you’ll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well‑being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey!

To apply, please complete the online application and submit an up‑to‑date resume.