Personal Banker: Customer Growth & Flexible Hours

Berkshire Bank Company; North Kingstown (RI); On-site; USD 28,000 - 40,000; Full time

Job summary

Berkshire Bank in North Kingstown, RI, is seeking a Personal Banker Representative to serve as the primary contact for clients, delivering exceptional service and educating customers on a wide range of banking products.

You will build and maintain relationships, conduct outreach to prospects and the community, and ensure compliance with banking regulations and internal policies as a core responsibility.

Qualifications

• High school diploma or equivalent.
• Minimum one year of sales or banking experience preferred.
• Proven experience in a goal-oriented sales or customer service environment.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.
• Cash handling experience preferred.
• Notary or other licensing as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Skills

Superior customer service

Sales skills

Strong communication

Interpersonal skills

Time management

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Berkshire Bank in North Kingstown, RI, is seeking a Personal Banker Representative to serve as the primary contact for clients, delivering exceptional service and educating customers on a wide range of banking products.

You will build and maintain relationships, conduct outreach to prospects and the community, and ensure compliance with banking regulations and internal policies as a core responsibility.