Personal Banker - Brenham

PNC; Brenham (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Savings Account

Dental & Vision Insurance

Life Insurance

Disability protection

401(k) with company match

Job summary

PNC in Brenham, TX is seeking a Personal Banker to build and deepen customer relationships through proactive sales and attentive service. You will drive conversations, collaborate with tellers, and set appointments to elevate client loyalty and financial well-being.

Applicants should have 3+ years of related experience, with no degree required. The role emphasizes risk-aware operations and comprehensive benefits for employees.

Qualifications

• Associate degree or equivalent with 3+ years of related experience.
• No certifications required.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial well‑being.
• Drive sales conversations through outbound calling, service-to-sales interactions, teller collaborations, appointment setting, and lobby engagement to elevate client loyalty.
• Create loyalty and expand customer share of wallet by delivering a complete PNC conversation at every client interaction and leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and supporting efficient branch daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No degree required

Job description

Position Overview

As a Personal Banker within PNC's retail organization, you will work in Brenham, TX, in an environment that values inclusive culture, collaboration, and respect for all employees.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial well‑being.
• Drive sales conversations through outbound calling, service-to-sales interactions, teller collaborations, appointment setting, and lobby engagement to elevate client loyalty.
• Create loyalty and expand customer share of wallet by delivering a complete PNC conversation at every client interaction and leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and supporting efficient branch daily operations.

Employee Expectations

• Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction with business decisions and able to create customized solutions.
• Managing Risk – assess and effectively manage all risks associated with business objectives to support PNC's Enterprise Risk Management Framework.

Qualifications

Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Work Experience

Roles at this level typically require an associate degree or equivalent, along with 3+ years of related experience or product knowledge. A comparable combination of education, industry certification(s), and experience (including military service) may also be considered.

Education

No degree required.

Certifications

No required certifications.

Licenses

Applicants will be subject to background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

Comprehensive benefits include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision plans, life insurance for employee and spouse/child, short and long‑term disability protection, 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, and robust wellness programs. Paid time off varies by eligibility and includes maternity/parental leave, paid holidays, occasional absence days, and vacation days based on career level.

Disability Accommodations Statement

If an accommodation is required for the application process, contact [e-mail] with your name, job ID, and preferred contact method. For phone requests, call 877‑968‑7762 and mention "Workday." All information will be kept confidential and used only to provide reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified individuals regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position adheres to Section 19 of the Federal Deposit Insurance Act and applicable federal licensing requirements.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.