Personal Banker

PNC; Whiteford (MD); On-site; USD 45,375 - 75,625; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Job summary

PNC invites applications for a Personal Banker in Whiteford, Maryland. You will focus on delivering an exceptional customer experience and driving branch growth, with responsibilities spanning proactive sales, customer engagement, and risk management.

The role emphasizes leveraging banking products and technology to enhance financial wellbeing. Base salary is $45,375.00 to $75,625.00 with incentive eligibility.

Qualifications

• Associate degree or equivalent education preferred.
• 3+ years of related banking experience.
• No formal degree required; experience considered in lieu of degree.

Responsibilities

• Acquire and deepen the branch customer base through sales and service activities.
• Drive proactive sales conversations via outbound calls, teller interactions, appointments, and lobby engagement.
• Create customer loyalty and grow share of wallet through differentiated experiences and education on technology and resources.
• Apply product and procedural knowledge to identify and solve customer problems, driving satisfaction.
• Manage risk by adhering to policies and participating in branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associate degree or equivalent

Job description

Position Overview

As a Personal Banker within PNC's Retail Banker organization, you will be based in Whiteford, Maryland. PNC fosters an inclusive workplace culture where employees feel respected, valued, and have opportunities to contribute to the company’s success. The role focuses on delivering an exceptional customer experience and driving growth within the branch.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
• Drive proactive sales conversations via outbound calling, service-to-sales transitions, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty.
• Create customer loyalty and grow share of wallet through differentiated experiences, lobby engagement, and education on technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems, driving satisfaction and loyalty.
• Manage risk through adherence to policies and procedures, demonstrate sound judgment, and participate in efficient branch daily operations.

Key Expectations

• Customer Focused – leverage customer needs and satisfaction as primary considerations in business decisions.
• Managing Risk – assess and manage risks to support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities, detailed below.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience

Roles at this level typically require an associate’s degree or equivalent education and at least 3+ years of related experience or product knowledge in banking. Equivalent combinations of education, certification, and experience may be considered.

Education

No degree required.

Certifications & Licenses

No required certifications. Candidates will undergo background checks per Consumer Financial Protection Bureau regulations.

Pay Transparency

Base Salary: $45,375.00 – $75,625.00. Salaries may vary by location, market data, skills, experience, and education. This role is incentive eligible based on performance.

Benefits

PNC offers comprehensive benefits including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup childcare/elder care, adoption, surrogacy, doula reimbursement, educational assistance, robust wellness program, and financial incentives.

Paid time off includes maternity and parental leave, up to 11 paid holidays, 9 occasional absence days, 15 to 25 vacation days (varies by level), and additional days for years of service.

More information on benefits is available at pncthrive.com.

Disability Accommodations Statement

Applicants requiring accommodations should email [e-mail] with the subject line “accommodation request” and include their name, the job ID, and preferred contact method. Phone assistance is also available. All information is confidential.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to applicable federal regulations regarding criminal history and licensing.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC uses or discloses personal information in hiring practices.