Personal Banker

PNC Financial Services Group, Inc.; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/Prescription drug coverage

Dental and vision options

401(k) with PNC match

Educational assistance

Robust wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker in Houston, TX. This role involves acquiring and deepening customer relationships through proactive sales and excellent service. You will work collaboratively within a supportive environment to drive customer loyalty and satisfaction.

The ideal candidate will have strong banking knowledge and a commitment to a positive customer experience, coupled with at least 3 years of relevant experience. Benefits include comprehensive health coverage, a 401(k) plan, and educational assistance.

Qualifications

• 3+ years of experience in a related role.
• Ability to identify and solve customer problems effectively.
• Understands the importance of managing customer experience.

Responsibilities

• Acquire and deepen branch customer base through proactive sales activities.
• Manage customer experience to improve financial wellbeing.
• Collaborate with partners to grow customer loyalty.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associate's degree or equivalent

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Houston, TX. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

Job Description

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience:

Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education:

No Degree

Certifications:

No Required Certification(s)

Licenses / Background Checks:

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

Benefits:

• Medical/Prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives

Paid Time Off:

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service

Disability Accommodations Statement

We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of the position. If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include 'accommodation request' in the subject line and your name, the job ID, and your preferred method of contact in the email body. We may also be contacted by phone at 877‑968‑7762 and say 'Workday' for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority, which prohibit the hiring of individuals with certain criminal history. California residents: Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices.