Personal Banker (Billerica)

Northern Bank; Billerica (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Personal Banker who is passionate about helping small businesses thrive. This role is pivotal in delivering exceptional customer service and operational excellence. You will engage with customers to understand their banking needs, process transactions accurately, and provide tailored banking solutions. The ideal candidate will have a strong focus on relationship management and sales, ensuring that every interaction is a positive experience. Join a team that values community and supports its employees in achieving their goals while contributing to the growth of local businesses.

Qualifications

• 2+ years of experience in Teller Management or Customer Service preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Handle customer sales and service inquiries including teller transactions.
• Open new accounts and provide exceptional service to customers.

Skills

Communication Skills

Sales Skills

Customer Service Skills

Basic Math Skills

Multitasking

Computer Skills

Education

High School Degree

Associate Degree or Higher

Tools

Microsoft Word

Microsoft Excel

Teller Systems

Bank Platform Systems

Job description

At Northern Bank, banking may be our business, but helping small businesses grow is our passion. Right now, we’re looking for a Personal Banker who understands that operational excellence combined with relationship management is key to helping Northern deliver exceptional service to help those business owners succeed and grow, help our bank continue to flourish, and help our local community continue to thrive.

In this role, you will be responsible for handling all customer sales and service inquiries, including but not limited to, Teller transactions, new account openings, safe deposit access, existing customer servicing needs, and problem resolution. The Personal Banker works to present customers with banking solutions to meet their needs, while ensuring every transaction is completed in accordance with bank policy and regulatory requirements.

PRIMARY FUNCTIONS

1. Opens and closes branches
2. Signs Official checks in accordance with the transaction amount
3. Provides exceptional service to the Bank’s customers regarding daily teller, servicing, and new account transactions; addressing inquiries, understanding/determining needs, and resolving problems
4. Processes customer transactions in an efficient, accurate and friendly manner
5. Opens new accounts and accesses customer accounts to process online and offline transactions and corrections in an efficient, accurate and friendly manner.
6. Accurately balances cash drawer daily
7. Performs day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin
8. Utilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Bank’s available products and services
9. Consistently meets or exceeds sales goals.
10. Provides assistance to other branch employees and assists in training new employees. Follows the Bank’s policies and regulatory requirements
11. Account maintenance including but not limited to: foreign and domestic wires, stop payments, address changes, account title changes, etc.
12. Follows the Bank’s policies and regulatory requirements

JOB QUALIFICATIONS

1. 2 years Teller Manager or CSR experience preferred
2. Excellent communication, sales and customer service skills
3. Basic math skills and the ability to multitask.
4. Strong computer skills, including Word, Excel, teller and platform bank systems.
5. Strong customer focus
6. High School Degree. Associate degree or higher preferred
7. Flexible Schedule. Occasional late nights and Saturdays