Personal Banker (Bilingual Cantonese and Mandarin Language Preferred)

WaFd Bank; Seattle (WA); On-site; USD 30,761 - 45,708; Full time

Benefits offered by this job

Paid time off for vacation, sick days and holidays

Health insurance

Stock options

Bonus programs

Generous 401(k) matching

Paid Parental Leave

Tuition Reimbursement

Employee assistance programs

Job summary

A community-focused financial institution in Seattle is seeking a Personal Banker who is bilingual in Cantonese and Mandarin. This role involves assisting clients with personal and business banking solutions to improve financial health. Candidates should have strong communication skills, a high school diploma, and prior banking experience is preferred. The bank offers competitive benefits including health insurance, paid time off, and a generous 401(k) matching program, emphasizing its commitment to community development.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office tools essential.
• Prior banking experience preferred.

Responsibilities

• Assist clients with personal and business banking solutions.
• Open new accounts and onboard clients.
• Communicate effectively with clients and staff.

Skills

Excellent organizational skills

Superior written and oral communication skills

Good math skills

Proficient in Microsoft Office

Digital channel skills

Education

High school diploma or approved equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerBI

Microsoft Outlook

Job description

Personal Banker (Bilingual Cantonese and Mandarin Language Preferred)

Location: US-WA-Seattle

Location/Org Data: International

Position: Full Time

Min: USD $22.33/Hr.

Max: USD $33.18/Hr.

Category: Retail Banking

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? WaFd Bank is hiring a Personal Banker.

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

The role of the Personal Banker is to assist clients with both personal and business banking solutions that improve their financial health and to reach their goals. A Personal Banker is creative and can "think outside the box" to provide relevant solutions to our clients, while maintaining our Vision, Mission, and Values.

A successful Personal Banker must:

• Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
• Open new accounts, discuss and refer or originate loans, and onboard new clients.
• Introduce and demonstrate digital and self-service options to clients.
• Communicate clearly with staff and clients verbally, over the phone, and via video chat.
• Comfortable functioning as a concierge or greeter.
• Make out-of-office calls to businesses, community organizations, and referral sources.
• Develop competencies and certifications/registration necessary to support branch performance goals.
• Proactively accepts initiatives and assignments.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the core values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent.
• Good math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI and Outlook.
• Well-developed smart phone and digital channel skills.
• Must have excellent organizational and analytical skills and superior written and oral communication skills.
• Ability to demonstrate how to use automated technology to teach clients self-service skills.
• Must have valid driver's license, satisfactory transportation, and adequate insurance coverage.

Experience:

• Prior banking experience, including familiarity with lending, previous work in retail, consumer service delivery, or client relation

Benefits

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 4% 401(k) matching plus a generous 3% annual contribution, 7% total employer contribution
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO Policy Statement - WaFd Bank

Know Your Rights: Workplace Discrimination is Illegal - click here for more information

California Consumer Privacy Act- CCPA 2025

Requisition Post Information

Posted Date: 2/2/2026