Personal Banker Associate II - Hays Farm (Huntsville, AL)

Fifth Third Bank; Huntsville (AL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Retail Personal Banker II to join their team in a dynamic role focused on sales and customer relationships. This position involves a comprehensive onboarding program that equips candidates with the skills to succeed in banking. The role emphasizes consultative selling, customer satisfaction, and risk management, allowing you to make a meaningful impact in the financial lives of customers. If you are passionate about building relationships and driving sales, this opportunity offers a rewarding career path in a supportive environment.

Qualifications

• College degree or relevant work experience required.
• Financial industry experience preferred.

Responsibilities

• Use consultative sales to understand customer profiles.
• Meet or exceed customer experience and sales goals.
• Guide Customer Service Representatives in sales processes.

Skills

Sales Skills

Customer Relationship Management

Financial Analysis

Consultative Selling

Risk Management

Education

College Degree

Relevant Work Experience

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week onboarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to demonstrate the skills necessary to succeed in the Retail Personal Banker role. This is a sales position focused on developing sales and building relationships through promoting deposits, loans, fee-based services, and customer retention. Responsibilities include selling banking products to meet customer needs, providing specialized service, and utilizing consultative sales processes.

Employees are responsible for risk management by following policies, elevating concerns, and ensuring actions align with the Bank's risk appetite. The role emphasizes doing right by customers and colleagues to ensure a positive experience. Achieving results involves identifying and managing risks effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use consultative sales and Financial Needs Assessment to understand customer profiles and financial needs.
2. Maintain knowledge of retail consumer and small business products and recommend solutions.
3. Use marketing tools to proactively reach out and schedule financial reviews.
4. Focus on cross-selling to existing customers and engaging in outside sales activities such as community events and presentations.
5. Build relationships with Business Partners to refer customers for comprehensive solutions.
6. Meet or exceed customer experience and sales goals, contributing to revenue growth.
7. Guide Customer Service Representatives in sales and referral processes.
8. Ensure customer satisfaction through friendly, professional service.
9. Respond confidently to customer inquiries and resolve issues.
10. Maintain confidentiality and adhere to ethical standards and policies.
11. Participate in loan processing and bank opening/closing procedures as directed.
12. Stay updated on procedures to prevent fraud and manage risk.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or relevant work experience.
• Financial industry experience preferred.
• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of retail policies and sound judgment.
• S.A.F.E. Act registration via NMLS required at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended computer use.
• Travel within the affiliate and for training outside the affiliate required.

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Location: Hays Farm, Huntsville, AL 35802

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity for all applicants and employees.