Personal Banker Associate 1

Fifth Third Bank; Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Paid time off

Job summary

Fifth Third Bank in Dayton, OH seeks a motivated Personal Banker I to help customers reach their financial goals by delivering exceptional service and tailored banking solutions. You will build relationships, identify needs, and support a high-performing team environment.

The role emphasizes proactive relationship building, education on digital tools, and referrals to specialized partners, contributing to a best-in-class customer experience.

Qualifications

• Experience in banking, retail sales, customer service, or financial services preferred.
• Strong communication and interpersonal skills.
• Ability to build trust and establish lasting customer relationships.

Responsibilities

• Build strong customer relationships through meaningful financial conversations.
• Identify customer needs and recommend deposit, lending, and digital banking solutions.
• Open and service consumer deposit accounts while ensuring compliance with bank policies and procedures.
• Educate customers on digital banking tools, online services, and self-service options.
• Generate referrals to Mortgage, Business Banking, Wealth Management, and other partners.
• Meet or exceed individual and team performance goals.

Skills

Customer service

Relationship building

Sales oriented

Digital banking

Education

High school diploma or equivalent

College degree preferred

Tools

Digital banking platforms

Job description

We are seeking a motivated, relationship-focused Personal Banker I to join our team. In this role, you will help customers achieve their financial goals by providing exceptional service, identifying financial needs, and recommending tailored banking solutions. The ideal candidate is passionate about building relationships, delivering an outstanding customer experience, and contributing to a high-performing team environment.

About the Role

We are seeking a motivated, relationship-focused Personal Banker I to join our team. In this role, you will help customers achieve their financial goals by providing exceptional service, identifying financial needs, and recommending tailored banking solutions. The ideal candidate is passionate about building relationships, delivering an outstanding customer experience, and contributing to a high-performing team environment.

Key Responsibilities

• Build strong customer relationships through meaningful financial conversations.
• Identify customer needs and recommend appropriate deposit, lending, and digital banking solutions.
• Open and service consumer deposit accounts while ensuring compliance with bank policies and procedures.
• Educate customers on digital banking tools, online services, and self-service options.
• Generate referrals to Mortgage, Business Banking, Wealth Management, and other specialized partners.
• Conduct proactive outreach to deepen customer relationships and uncover new opportunities.
• Meet or exceed individual and team performance goals.
• Resolve customer issues professionally while delivering a best-in-class banking experience.
• Maintain operational excellence and adherence to all regulatory and compliance requirements.
• Participate in community and business development activities to expand the bank's presence in the market.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous experience in banking, retail sales, customer service, or financial services preferred.
• Strong communication and interpersonal skills.
• Ability to build trust and establish lasting customer relationships.
• Sales-oriented mindset with a commitment to customer needs-based solutions.
• Experience working in a goal-driven environment preferred.
• Proficiency with technology and digital banking platforms.

What Makes a Successful Personal Banker?

• Passion for helping people achieve financial success.
• Strong relationship-building and networking skills.
• Ability to identify opportunities and confidently recommend solutions.
• Commitment to teamwork, integrity, and exceptional customer service.
• Desire to learn, grow, and advance within the financial services industry.

Benefits

• Competitive salary and incentive opportunities
• Comprehensive health and wellness benefits
• Retirement savings programs
• Paid time off and holidays
• Career development and advancement opportunities
• Ongoing training and professional growth

Join our team and make a meaningful impact by helping customers achieve financial confidence and success every day.