Associate Community Banker

First Interstate Bank; Coeur d'Alene (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous PTO & paid federal holidays

Child Care Assistance Program

Exercise reimbursement

Job summary

First Interstate Bank is seeking an Associate Community Banker at our Hayden, ID branch to deliver personalized client service and financial conversations, build relationships, and identify referral opportunities to other banking lines.

You will open and maintain a variety of accounts, handle teller transactions, and support customers with loan requests while upholding regulatory compliance and our service commitments.

Qualifications

• High School Diploma or GED required.
• Banking or related experience required.

Responsibilities

• Delivers personalized client service in person and over the phone, answering questions and offering solutions.
• Opens and maintains checking/savings accounts and other products.
• Performs teller duties including deposits, withdrawals, and loan payments.
• Engages in conversations about and processes new consumer loan requests.
• Identifies referral opportunities to Home Loans, Treasury Solutions, Merchant Services, Business Banking, Wealth Management.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

10-key skills

Education

High School Diploma or GED

Banking experience preferred

Tools

CRM systems

Digital platforms

MS Office

Job description

Why Join Us

This position is located at our Hayden, ID branch.

What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.

Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible maintaining client relationships, with emphasis on First Interstate Bank’s Service Commitments and in accordance with our vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more.
• Performs Teller duties, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• May engage in conversations about and process new consumer loan requests.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—consistently utilizing 360 View to document referrals and other client activity.
• Builds client relationships through proactive outreach and follow‑up.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality. Uses tact and diplomacy effectively when interacting with clients and coworkers. Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills. Maintains working knowledge of digital platforms, CRM systems, and emerging technologies. Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization. Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rates and percentages and draw and interpret bar graphs. Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions. Able to solve problems involving a few concrete variables in standardized situations. Demonstrates timely completion of work and adjusts to workload demands to meet expected deadlines. Produces complete and accurate work, displaying pride and professionalism in all tasks. Takes personal initiative and serves as a positive example for others to follow.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required Banking or related experience required

LICENSES AND CERTIFICATIONS

Registered Mortgage Loan Originator per the SAFE Act preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed

EQUAL EMPLOYMENT MANDETS

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any other characteristic protected by law. We make all reasonable accommodations to meet obligations set forth under the ADA, the Rehabilitation Act, the Vietnam Era Veterans' Readjustment Assistance Act and Title I of the Americans with Disabilities Act, as amended.

All applicants must pass pre‑employment screenings including a background check.

E‑VERIFY NOTICE

First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

RIGHT TO WORK NOTICE

Right to Work Notice English or Spanish