Personal Banker

val's services; Wichita Falls (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

You will open and manage deposit accounts, originate consumer loans, advise on lending and digital solutions, handle complex transactions, mentor junior staff, and participate in outreach events to drive growth while maintaining rigorous compliance.

Collaborate with team to meet sales targets and participate in outreach events to drive growth while maintaining rigorous compliance.

Qualifications

• Proven customer service and relationship-building skills.
• Knowledge of account servicing and consumer lending processes.
• Ability to assess needs and recommend financial solutions.
• Strong problem-solving skills for escalated issues.
• Attention to detail and commitment to compliance.
• Leadership and mentoring ability.
• Effective communication and teamwork mindset.

Responsibilities

• Open, manage, and service deposit accounts.
• Originate consumer loans and provide guidance on lending options.
• Recommend appropriate banking, credit, and digital solutions based on client needs.
• Handle complex transactions and ensure accurate processing.
• Resolve escalated customer issues and ensure timely, effective follow-up.
• Maintain compliance with applicable bank policies, regulations, and internal procedures.
• Support branch sales goals and help drive business growth.
• Mentor and coach junior staff to uphold service standards.
• Participate in community outreach to strengthen local presence.

Skills

Customer service

Relationship building

Lending knowledge

Problem solving

Attention to detail

Compliance

Leadership

Job description

Serve as a Senior Personal Banker, delivering high-quality service to consumer and small business clients while leading and strengthening banking relationships.

Key Responsibilities

• Open, manage, and service deposit accounts.
• Originate consumer loans and provide guidance on lending options.
• Recommend appropriate banking, credit, and digital solutions based on client needs.
• Handle complex transactions and ensure accurate processing.
• Resolve escalated customer issues and ensure timely, effective follow-up.
• Maintain compliance with applicable bank policies, regulations, and internal procedures.
• Support branch sales goals and help drive business growth.
• Mentor and coach junior staff to uphold service standards.
• Participate in community outreach to strengthen local presence.

Qualifications & Skills

• Proven customer service and relationship-building skills.
• Knowledge of account servicing and consumer lending processes.
• Ability to assess needs and recommend financial solutions.
• Strong problem-solving skills for escalated issues.
• Attention to detail and commitment to compliance.
• Leadership and mentoring ability.
• Effective communication and teamwork mindset.