Personal Banker

PNC; Wilmington (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Educational assistance

Paid time off including maternity leave

Job summary

PNC is looking for a Personal Banker in Wilmington, DE, to enhance its customer base and provide financial solutions. Candidates should have at least 3 years of related experience and an associate's degree. The role involves sales, customer engagement, and managing financial transactions.

The position emphasizes collaboration and a supportive culture where employees can thrive. PNC offers a robust benefits package, including health insurance, 401(k), and paid time off.

Qualifications

• 3+ years of experience in banking or related field.
• Strong knowledge of banking products and services.
• Excellent communication and problem-solving skills.

Responsibilities

• Acquire and deepen the customer base through sales activities.
• Manage customer experiences and identify financial solutions.
• Educate customers on managing financial transactions.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associate's degree or equivalent

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Wilmington, DE at the Delaware Avenue Branch.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.

Core Values

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must have appropriate knowledge, skills, and abilities for this role. Requirements include:

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Typically requires 3+ years of experience. An associate’s degree or equivalent education or a comparable combination of education, certification(s) and experience (including military service) may be considered.
• Education: Associate's degree or equivalent.
• Certifications: None required.
• Licenses: Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, full‑time employees may receive:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance; short and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement.
• Educational assistance, including some programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year (unless otherwise required by law), and 15 to 25 vacation days each year depending on career level and years of service.

For more information, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact [e-mail]. Please include ‘accommodation request’ in the subject line and be sure to include your name, the job ID, and your preferred method of contact. Email inquiries unrelated to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say Workday for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide necessary reasonable accommodations.

PNC provides a workplace inclusive and accessible for qualified individuals with a disability who need accommodations to perform the essential functions of their position.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the FINRA, which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in hiring practices.