Personal Banker

Landmark Bancorp, Inc; Topeka (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

Landmark National Bank in Topeka, Kansas, is seeking a Personal Banker to connect customers with bank products and deliver friendly, confidential service that goes beyond transactions.

You will open and maintain accounts, handle loan requests, input data, issue debit cards, and support daily banking operations while upholding bank policies and community presence.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the essential link between customers and Landmark National Bank by representing bank products and services to current and prospective customers.
• Provide excellent customer service with greeting customers with a smile and addressing needs with prompt and accurate information and resolutions.
• Develop and maintain positive relationships with customers and team members.
• Process and complete banking tasks such as opening/maintaining accounts, loan input, data entry, and debit card requests.
• Ensure compliance with regulatory requirements and bank procedures.
• Promote bank products and services using available knowledge and tools.
• Represent the bank in the community and participate in promotional activities.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

PC skills

Education

High school diploma or equivalent

Job description

When you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.

We are currently looking for a Personal Banker to join the Landmark team. Here are all the details:

How You'll Connect

Serves as the essential link in delivering the Landmark National Bank commitment To be champions and catalysts for our communities. Connects customers to products and services to support customer and bank success. Delivers customer-focused service that goes beyond prompt, accurate, and confidential transactions to also include a positive, friendly approach to building customer relationships. Works in an environment where individuals are trusted to work independently and as part of a productive, successful team. Models Landmark National Bank core values and assists with mentoring fellow associates. Provides efficient, safe, and confidential service to customers and follows all compliance requirements and procedures. Extends work into the local community by assisting with bank promotional activities. Promotes all bank products and services using a proven format while drawing from basic knowledge of all bank services and advanced knowledge of all retail accounts and services. Serves the bank by conducting clerical duties.

Who You Are

• High school diploma or equivalent
• Maintain a high degree of discretion and confidentiality.
• Work independently within a team setting
• Detail-oriented and organized
• Advanced communication and customer service skills
• Moderate level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

What You Will Do

• Serve as a connection between customers and Landmark National Bank by representing bank products and services to current and prospective customers and relaying customer questions and concerns to promote mutual success.
• Provide excellent customer service by demonstrating the Landmark National Bank commitment To be champions and catalysts for our communities, which begins with greeting all customers and guests with a smile and addressing customer needs with prompt and accurate information and resolutions for customer concerns.
• Develop and maintain positive relationships with all customers and your team of bank associates.
• Support customer and Landmark National Bank success by promptly, accurately, and confidentially completing the delivery of bank products and services including, but not limited to accepting, inputting, and closing consumer loan requests, opening and maintaining accounts, data entry, issuing debit cards, resetting online banking passwords, initiating wires, and completing second day checklists.
• Accountable for implementing all regulatory requirements and procedures.
• Utilize a 7 Step Conversation to promote bank products and services, including role play, completing Weekly Checklist and Needs Solved Sheets.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, leading when assigned, Weekly Rally Meetings, and Celebration events.
• Manage professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Represent the bank well in the community.
• Performs other duties and projects as assigned.