Personal Banker

First Convenience Bank; The Colony (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

First Convenience Bank is seeking a front-line retail banking associate in Texas. The role emphasizes delivering exceptional customer service, handling cash transactions, and promoting bank products in a busy sales environment.

Ideal candidates will be at least 18 years old, have a high school diploma or equivalent, and be willing to work evenings, weekends, and holidays. A background check is required and teamwork is essential.

Qualifications

• Must be at least 18 years old.
• High school diploma, high school equivalency, or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Must work well in a team environment.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment, handling cash receipts and payments.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets as assigned.
• Participate in in-store prospecting and cross-sell bank services.
• Process deposits, issue receipts, and balance daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Guard against counterfeit checks and improper identification.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide services to a diverse customer base, including Spanish speakers.
• Perform other tasks as assigned by supervisors.
• Maintain regular attendance and punctuality.
• Work within established approval limits.

Skills

Customer service

Cash handling

Sales

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at[phone].

EEO is the Law