Personal Banker

First Convenience Bank; Texas; Vor Ort; USD 30.000 - 36.000; Vollzeit

Zusammenfassung

First Convenience Bank is seeking a customer-focused teller to join our team in Texas. You will handle cash transactions, evaluate customer relationships, and promote bank products to support clients’ financial goals.

You will follow bank policies and assist in daily operations in a high-volume branch. The role requires flexible scheduling including evenings, weekends, and holidays, with emphasis on accurate processing and customer satisfaction.

Qualifikationen

• High school diploma or equivalent or currently in high school.

Aufgaben

• Under direct supervision, provide exceptional customer service, handling cash transactions in a high-volume environment.
• Evaluate customer relationships and promote bank products and services to support financial success.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Engage in in-store prospecting within a sales environment.
• Process deposits and payouts, balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Ensure cash authenticity and risk controls against counterfeit items.
• Enter transactions into computer and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Handle Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base including Spanish-speaking clients.
• Perform other tasks requested by supervisors relating to bank operations.
• Maintain regular and punctual attendance.
• Work within established approval limits.

Kenntnisse

Customer service

Cash handling

Sales skills

Team player

Spanish speaking

Ausbildung

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Jobbeschreibung

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer

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