Personal Banker

1stnb; Glendale (AZ); In loco; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

1stnb is seeking a bank teller to deliver exceptional customer service in a fast-paced branch environment. You will handle cash transactions, promote bank products, and maintain accurate records while following bank policies.

The role requires the ability to work a flexible schedule, pass a background check, and collaborate with a diverse team, including Spanish-speaking customers. Join us for a customer-focused career in banking.

Competenze

• High school diploma or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must be able to pass background investigation in accordance with company policy.
• Must be able to work well with co-workers and in a team environment.

Mansioni

• Provide exceptional customer service in a high-volume sales environment, handling cash receipts and payments.
• Evaluate customer relationships and recommend bank products and services to support financial success.
• Follow established policies in line with bank direction.
• Contribute to monthly new account production targets as assigned by upper management.
• Engage in in-store prospecting as needed and cross-sell bank services.
• Process deposits and payouts accurately and balance daily transactions.
• Verify cash and checks, check endorsements, and detect counterfeit items.
• Enter transactions into computer systems and provide customer receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide services to a diverse customer base, including Spanish speakers.
• Attend to tasks assigned by supervisors related to bank operations.
• Maintain regular and punctual attendance; adhere to authority levels.

Conoscenze

Customer service

Cash handling

Teamwork

Formazione

High school diploma

Strumenti

POS system

Descrizione del lavoro

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer

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