Personal Banker

First Community Bancshares, Inc.; Temple (TX); Hybrid; USD 31,000 - 36,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a customer service oriented Teller to support daily banking transactions in a high-volume branch. You will handle cash receipts and payments, advise customers on bank products, and uphold bank policies under supervision.

The role requires the ability to work a flexible schedule, stand for long periods, and assist a diverse customer base, including Spanish speakers. Strong teamwork and accuracy are essential to balance daily operations.

Qualifications

• High school diploma or equivalent; flexible schedule incl. evenings, weekends, holidays.
• Six months of work experience in retail or customer service preferred.
• Ability to work in a team environment and pass background checks.
• Bilingual Spanish-speaking customer base experience is beneficial.

Responsibilities

• Provide cash receipt and payment in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets as assigned by management.
• Process deposits, cash advances, wires, money orders, and CDs.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.

Skills

Customer service

Cash handling

Teamwork

Spanish language

Education

High school diploma or equivalent

Job description

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality

• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

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