Personal Banker

First National Bank Texas; Spring Dale (WV); On-site; USD 32,000 - 38,000; Full time

Job summary

First National Bank Texas Springdale is seeking a frontline Customer Service Representative to handle cash receipts and payments in a high-volume sales setting while delivering friendly, accurate service to a diverse customer base.

You will cross-sell bank products, process deposits, verify endorsements, and follow bank policies. The role requires flexibility including evenings, weekends, and holidays, with a background check and teamwork focus.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Flexibility to work evenings, weekends, and holidays.
• Pass background check as per company policy.
• Ability to work in a team and with diverse customers.
• Six months of retail or customer service experience preferred.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets as assigned.
• Prospect in-store and cross-sell bank services.
• Process deposits, balance daily transactions, and issue receipts.
• Receive cash/checks, verify amounts and endorsements.
• Guard against counterfeit items and verify identifications.
• Enter transactions and issue receipts in the computer system.
• Process wires, money orders, cash advances, and CDs.
• Provide services to a diverse customer base, including Spanish speakers.
• Other duties as assigned by supervision; maintain attendance and punctuality.
• Adhere to established authority-based approval limits.

Skills

Customer service

Spanish language

Sales

Cash handling

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

Job Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Location

FCB Springdale SWal-Mart

Location Address

2004 S. Pleasant Street