Personal Banker

First PREMIER Bank in; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) – company match

Wellness program

Employee events

Job summary

First PREMIER Bank in Sioux Falls, SD seeks a Customer Service/Branch Associate to provide Premier customer service, assist with sales and servicing, and process account openings and closures. You will work closely with customers to determine banking needs and deliver tailored financial solutions.

The role requires 1 year of customer service or banking experience, a high school diploma or equivalent, and basic computer skills.

Qualifications

• Minimum 1 year of customer service and/or banking experience is required.
• High school diploma or equivalent is required.
• Basic computer skills, cash handling, and/or sales experience is preferred.

Responsibilities

• Greet customers and provide Premier customer service.
• Process account openings/closures for Checking, CDs, Savings, Money Market and IRA.
• Maintain customer accounts and addresses in the core system.
• Meet annual goals for checking and loan products.
• Understand consumer loan underwriting with approval up to $25,000.
• Develop a referral network to grow new customers and expand relationships.
• Make outbound sales calls and participate in community events to boost brand.
• Perform teller duties as assigned.

Skills

Customer Service

Sales

Cash Handling

Banking Experience

Education

High School Diploma or equivalent

Tools

Core Banking Systems

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description: Location: Sioux Falls, SD Company: First PREMIER Bank About the Role Provide PREMIER customer service to all bank customers and assist the Branch with sales and servicing activities. Work closely with customers to determine their banking needs and provide individualized service and financial banking solutions through a variety of products.

Job Duties and Responsibilities

• Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services.
• Process customer and commercial requests for account opening/closures including Checking, Certificate of Deposits, Savings, Money Market, and IRA accounts; Maintain customer accounts, addresses, and etc.
• Maintain a thorough understanding of the deposit and loan account platforms and all other applications within the core system.
• Meet established annual goals for checking and loan products as assigned, keeping personal and branch objectives in mind.
• Maintain a thorough understanding of consumer loan underwriting, including real estate and credit policy procedure with an approval authority up to $25,000 and maintains a working knowledge of the Fair Debt Collections Privacy Act to successfully manage accounts.
• Establish a successful referral network to grow new customers and identify opportunities to expand existing relationships through direct customer contact and outbound sales calls.
• Participate in call program activities and be visible in community events creating brand awareness.
• Complete teller duties as assigned.

Skills and Qualifications

Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs. Understand and effectively use standard office equipment and software packages to support business processes. Work at an intermediate level to recognize sales opportunities during service interactions to enhance overall customer service. Conduct oneself in a manner that promotes trust in the individual and the organization. Cooperatively interact with co-workers to promote an effective and productive work unit. Effectively manage time to ensure prompt completion of tasks and duties. Work with full competence to analyze and manage accounts to the mutual benefit to the customer and organization. Ability to maintain a strong attention to detail. Excellent interpersonal skills; clear and effective verbal and written communication skills. High school diploma or equivalent is required. Minimum of 1 year of customer service and/or banking experience is required. Basic computer skills, cash handling, and/or sales experience is preferred.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work. Career advancement opportunities is a way PREMIER leaders show they care. Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more. We Value People At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.

Spirit of Giving Back

Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non‑profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way

Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.

PREMIER Benefits

PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.

PREMIER Wellness

PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.

Celebrating Success

Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.