Personal Banker

Mercantile Bank; Portage (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking financial institution as a Personal Banker, where your passion for customer service will make a real difference in people's lives. In this dynamic role, you'll engage with customers to understand their unique banking needs and provide tailored solutions. With a commitment to professional growth, you'll receive extensive training and development opportunities. This established bank values inclusivity and innovation, offering a supportive environment where you can thrive. If you're ready to take your banking career to the next level, this is the perfect opportunity for you.

Benefits

Multiple Medical, Dental and Vision plans

Company Paid Life Insurance

Health Savings Account

Flexible Spending Account

3 weeks' vacation

11 paid holidays

Giving Day for community work

Employee Assistance Program

Tuition Reimbursement

Fitness Equipment Purchase Plan

Qualifications

• Bachelor's degree or 2 years of related experience required.
• Proven experience in needs-based selling and exceptional customer service.

Responsibilities

• Provide exceptional customer experiences and build long-term relationships.
• Stay informed of changes in banking products and services.

Skills

Needs-based selling

Customer service

Problem solving

Retail banking experience

Education

Bachelor's degree

2 years of related experience

Job description

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Mercantile Bank is seeking an outgoing, professional sales and service-oriented Personal Banker to join our team in Portage, MI. Do you want to make a difference in customer's lives? Are you motivated by goals and maybe even a little competitive? Do you seek opportunities to learn and develop? Are you ready to take your banking career to the next level with a stable and respected financial institution? If so, please read on.

Who We Are

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.

You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.

Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.

Personal Banker: Responsibilities and Daily Duties

As a Personal Banker, you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. Each customer is unique and your job will be to ask questions and listen to be able to provide banking (and possibly lending) solutions that meet their unique needs.

You will receive a lot of training so you will know the products, services and how things work at Merc. This will help you to be the "go to" banker for your customer. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers.

You will work at a beautifully renovated branch office with a great team. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You will wear multiple hats and be prepared to fill in where needed.

You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.

You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!

Personal Banker: Requirements and Qualifications

• Bachelor's degree OR 2 years of related experience OR an equivalent combination of education and experience
• Proven experience with needs-based selling and providing exceptional customer service
• Excellent problem solver
• Experience working in Retail Banking is preferred

Personal Banker: Work Schedule

On average, this position works banking hours Monday - Friday, 8:30 am - 5:00 and some Saturdays 8:30 - 12. Community activities may require evening and weekend hours. Day travel is required for meetings and training.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales
• Industries
• Banking

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