Personal Banker

Fhnb; Irving (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Fhnb in Irving, TX seeks an entry-level Customer Service Representative to assist customers, handle cash transactions, and support a busy branch.

Under supervision, you will evaluate relationships, promote bank products, and ensure accurate deposits, with a focus on teamwork and Spanish-speaking customers.

Qualifications

• Minimum age 18 with high school diploma, GED, or current student.
• Flexible schedule including evenings, weekends and holidays.
• Pass background investigation per company policy.
• Ability to work in a team and get along with coworkers.
• Six months retail or customer service experience preferred.

Responsibilities

• Provide customer service, handle cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Participate in in-store prospecting in a sales environment.
• Process deposits and payouts, balance daily operations.
• Accept cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and IDs.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base including Spanish speakers.
• Perform other tasks as requested by supervisors related to the bank.
• Maintain regular attendance and punctuality.

Skills

Customer service

Cash handling

Sales

Teamwork

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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