Personal Banker

Fhnb; Palestine (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fhnb is seeking a frontline teller in a high-volume branch to deliver exceptional customer service while handling cash and deposits. You will evaluate customer needs and recommend suitable bank products to support their financial goals.

The role requires teamwork, reliability, and flexibility for evenings and weekends in a fast-paced setting. Responsibilities include processing deposits, issuing receipts, and balancing daily transactions, with an emphasis on accuracy and compliance.

Qualifications

• High school diploma or equivalent, or currently enrolled in high school.
• At least 18 years of age.
• Six months of retail or customer service experience preferred.
• Ability to work flexible evenings, weekends, and holidays.
• Must pass background investigation.
• Ability to work in a team environment.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate and recommend bank products and services to support customers' financial success.
• Follow established policies in accordance with bank direction.
• Achieve monthly new account production targets as assigned by management.
• Participate in an in-store sales environment and potential aisle prospecting.
• Process deposits and cash transactions, balance daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Cross-sell bank services and products; serve a diverse customer base, including Spanish speakers.

Skills

Customer service

Cash handling

Teamwork

Bilingual Spanish

Flexible scheduling

Education

High school diploma or equivalent

Tools

Computer

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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