Personal Banker

PNC Investments; North Olmsted (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Personal Banker to enhance customer relationships and drive sales at their North Olmsted branch. In this role, you will engage customers in meaningful conversations, identify their financial needs, and provide tailored solutions. With a strong focus on customer satisfaction, you will leverage your banking knowledge to create loyalty and enhance the customer experience. This position offers a chance to thrive in a supportive environment that values inclusivity and employee growth, making a significant impact on the community you serve.

Benefits

Health Coverage

401(k)

Pension

Stock Plans

Paid Time Off

Educational Assistance

Qualifications

• 3+ years of relevant experience in banking or customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Acquire and deepen customer relationships through proactive sales.
• Drive sales conversations and manage customer experience effectively.

Skills

Customer Service

Proactive Sales

Banking Knowledge

Client Loyalty

Problem Solving

Education

Associate Degree or Equivalent

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in North Olmsted, Ohio at the North Olmsted branch.

Job Responsibilities

1. Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and collaborating with ecosystem partners to grow customer share of wallet.
2. Drive proactive sales conversations via internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty.
3. Create customer loyalty and increase share of wallet by providing a differentiated customer experience, educating customers on managing financial transactions with technology and resources.
4. Apply product and procedural knowledge to resolve customer problems effectively, enhancing loyalty.
5. Manage risk by adhering to policies and procedures, demonstrating sound judgment, and participating in branch operations efficiently and accurately.

Employee Expectations

• Customer Focused: Prioritize customer needs and satisfaction in all business decisions, leveraging this understanding to create tailored solutions.
• Managing Risk: Assess and manage risks associated with business activities, supporting PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates should demonstrate relevant skills, competencies, experience, and education. Typically, this role requires 3+ years of experience, an associate degree or equivalent, or a combination of education, certifications, and experience.

Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies: Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Benefits: PNC offers comprehensive benefits including health coverage, insurance, 401(k), pension, stock plans, paid time off, and educational assistance. For details, visit Your PNC Total Rewards.

Additional Information: Candidates will undergo background checks per CFPB regulations. PNC is committed to an inclusive, accessible workplace, providing accommodations for applicants with disabilities. We are an Equal Opportunity Employer.