Personal Banker

First Community Bancshares, Inc.; Mesa (AZ); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

None

Résumé du poste

First Community Bancshares, Inc. is seeking a customer service-oriented teller to assist customers with cash transactions in a high-volume banking environment.

You will evaluate customer needs, promote banking products, and adhere to procedures while ensuring accurate record-keeping and daily balancing. Bilingual Spanish support is valued in serving a diverse community.

Qualifications

• Provide customer service with cash receipts and payments in a high-volume sales environment
• Assist customers by recommending bank products and services
• Follow bank policies and supervisors' directions
• Contribute to monthly new account production and sales targets

Responsabilités

• Under supervision, handle cash transactions and provide responsive customer service
• Evaluate customer relationships and suggest appropriate bank products
• Record transactions accurately and balance daily operations
• Cross-sell bank services to a diverse customer base, including Spanish-speaking customers
• Maintain regular attendance and punctuality

Connaissances

Customer service

Cash handling

Spanish language

Sales skills

Formation

High school diploma or equivalent

Description du poste

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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