Personal Banker

fnbtandfcbcareers; Mansfield (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT is seeking a customer service oriented teller in Mansfield, TX. You will handle cash transactions, deposits, and basic banking services while aiming to grow relationships with customers. The role emphasizes accuracy, in-store sales, and assisting diverse clients, including Spanish-speaking customers.

The position requires reliable attendance and adherence to bank policies, with opportunities to cross-sell products and support daily branch operations in a fast-paced environment.

Qualifications

• Provide exceptional customer service in a high volume retail banking environment.
• Receive deposits, process payments and handle cash with accuracy.
• Assist customers with bank products and services to support financial goals.
• Stand or walk for extended periods and work in a busy setting.

Responsibilities

• Attend to daily deposits and cash handling procedures.
• Verify amounts, endorsements, and balance day's transactions.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Cross-sell bank services and support a diverse customer base, including Spanish speakers.
• Maintain attendance and punctuality; follow policies and supervisor directions.

Skills

Customer service

Sales

Cross-selling

Spanish language

Education

High school diploma or equivalent

Tools

Computer/PC literacy

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment