Personal Banker

First National Bank of America; Lansing (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

First National Bank of America is seeking a courteous Personal Banker for its East Lansing branch. The ideal candidate will work to understand customer financial goals and provide solutions while adhering to banking regulations. This role involves engaging customers in conversations about financial services and requires strong attention to detail and customer service skills.

Benefits

Medical – Multiple plans including HSA and traditional

Dental – Premiums as low as $0.00

Vision – Low premium Plan

Discounted childcare

Paid Time Off (PTO)

401k with employer match

Qualifications

• Strong understanding of financial products and services required.
• Ability to use technology and learn new systems comfortably.
• Excellent communication skills in a professional setting.

Responsibilities

• Engage with customers to understand financial goals and offer tailored solutions.
• Deepen customer relationships and facilitate online banking services.
• Meet branch deposit goals through proactive service.

Skills

Customer Service

Attention to Detail

Problem Solving

Multitasking

Education

Previous banking experience

Tools

Banking Systems

Job description

First National Bank of America is looking for a courteous and tactful Personal Banker to support our physical and online branches out of our East Lansing branch, Monday-Friday. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Personal Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Branch hours of operation - Monday-Friday, 8:30 AM-6:00 PM

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Previous banking experience required, with a strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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