Personal Banker

Mauch Chunk Trust Company; Jim Thorpe (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Mauch Chunk Trust Company seeks a focused Personal Banker to deliver excellent customer service, open and service accounts, and assist with lending solutions at our Jim Thorpe, PA branch.

Ideal candidates have 1–3 years of banking experience, strong communication skills, and a proven ability to cross-sell. You will support branch sales, build relationships, and assist with teller duties as part of a collaborative retail banking team.

Qualifications

• Minimum high school diploma or equivalent required.
• 1–3 years in personal banking or related financial services.
• Proven success selling and cross-selling banking products.

Responsibilities

• Deliver exceptional service to new and existing customers and respond to inquiries.
• Open and service deposit accounts and banking services.
• Assist with lending solutions and identify customer needs.
• Provide teller services and support branch sales initiatives.
• Cross-sell products and refer customers to wealth management and other resources.
• Support training and onboarding of newer Personal Bankers.

Skills

Customer service

Relationship building

Sales & cross-selling

Communication

Problem solving

Education

High school diploma

Tools

Core banking systems

Job description

We have an opening for a Personal Banker at our Jim Thorpe branch at 1111 North Street Jim Thorpe, PA 18229. This is a full-time, on-site position. Relocation assistance is not available.

MCT is seeking an experienced and customer-focused Personal Banker to join our retail banking team. This role is ideal for a motivated professional who enjoys helping customers achieve their financial goals while building lasting relationships within the community.

As a Personal Banker, you will serve as a trusted financial resource for customers by providing exceptional service, opening and servicing accounts, assisting with lending solutions, identifying financial needs, and recommending products and services that help customers succeed. You will also support branch sales and business development efforts while providing teller service and assisting less-experienced team members.

What You'll Do

Customer Service & Relationship Management

• Deliver exceptional service to new and existing customers.
• Respond to customer inquiries and resolve account-related concerns professionally and efficiently.
• Build and maintain strong customer relationships through proactive outreach and ongoing financial conversations.
• Identify customer needs and recommend appropriate banking products and services.
• Maintain a strong understanding of the Bank's products, services, and resources available to help customers address credit, asset management, education, family support, and retirement needs.

Sales & Business Development

• Open and service a variety of deposit accounts and banking services.
• Support branch sales initiatives and contribute to branch growth goals.
• Generate new business opportunities through referrals, relationship development, and community engagement.
• Cross-sell products and services that align with customer needs.
• Refer customers to specialized banking partners, including Wealth Management and other Bank resources.
• Track sales activity and support timely reporting through Bank software systems.
• Follow the MCT Sales Process and Customer Contact Program to meet assigned objectives.
• Participate in branch marketing events and community activities.

Lending Support

• Assist customers with consumer and real estate-secured loan requests.
• Complete loan application documentation and support loan closing processes.
• Identify opportunities to connect customers with the appropriate lending or specialized banking resource.

Teller Operations

• Perform teller transactions accurately and efficiently.
• Maintain balancing and operational standards while adhering to Bank policies and procedures.
• Provide assistance with customer service issues related to deposit products and services.
• Provide coverage at other MCT locations as needed.

Leadership & Team Support

• Provide guidance and support to less-experienced team members.
• Assist with training and onboarding newer Personal Bankers as needed.
• Participate in sales coaching and branch development initiatives.

Qualifications

Required

• High school diploma or equivalent.
• One to three years of personal banking or related financial services experience.
• Proven success selling and cross-selling banking products and services.
• Strong customer service and relationship-building skills.
• Effective communication and interpersonal abilities.
• Strong problem-solving and decision-making skills.
• Intermediate computer and keyboarding proficiency.
• Ability to perform moderately complex mathematical calculations and prepare written materials.

Preferred

• Working knowledge of wealth management products and referral opportunities.
• Experience with consumer and real estate-secured lending.
• Experience mentoring or training team members.

What We're Looking For

The ideal candidate is:

• Passionate about helping customers reach their financial goals.
• Comfortable initiating conversations and identifying sales opportunities.
• Detail-oriented and able to manage multiple priorities.
• A collaborative team player with a positive attitude.
• Committed to providing outstanding customer experiences.

Why Join MCT?

At MCT, we believe community banking is built on relationships. We are committed to supporting our employees' professional growth while providing exceptional service to our customers and communities. If you are looking for a rewarding career where your contributions make a meaningful impact, we would love to hear from you.

Employment at Mauch Chunk Trust is contingent upon the successful completion of a federal and state criminal background check and a credit check. These checks will be conducted prior to the start of employment to ensure compliance with regulatory and company standards. Any offer of employment is conditional upon passing these background screenings. Failure to meet the required criteria may result in the withdrawal of the employment offer.