Personal Banker

PNC Investments; Hertford (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading financial institution as a Branch Banker in Hertford, NC, where you'll enhance customer experiences and drive sales through proactive engagement. Utilize your skills in customer service and banking to foster loyalty and manage risks effectively. PNC values inclusivity and offers comprehensive benefits to support your career growth.

Benefits

Health Coverage

Insurance Options

Retirement Plans

Educational Assistance

Wellness Programs

Paid Time Off

Qualifications

• 3+ years of related experience required.
• Equivalent experience may include military service or certifications.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Manage risk by adhering to policies and procedures.
• Drive proactive sales conversations and elevate client loyalty.

Skills

Accountability

Customer Service

Proactive Sales

Client Loyalty

Identifying Opportunities

Education

Associate's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's retail banking organization, you will be based in Hertford, NC.

Job Description

1. Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve their financial wellbeing. Collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations via internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions and leverage community and ecosystem partnerships for relationship growth.
3. Create customer loyalty and grow share of wallet through a differentiated experience. Perform lobby activities to connect with customers and promote PNC products. Educate customers on managing transactions using technology, tools, and resources.
4. Apply product and procedural knowledge to identify, mitigate, and resolve customer issues effectively, fostering loyalty.
5. Manage risk by adhering to policies and procedures, demonstrating sound judgment, and participating in branch operations to ensure efficiency and accuracy.

PNC Employee Expectations

• Customer Focused: Understand and leverage customer needs and satisfaction to create tailored solutions.
• Managing Risk: Assess and manage risks associated with business activities, supporting PNC's Risk Management Framework.

Additional Information

To learn more about this opportunity, please watch this video.

Qualifications

Successful candidates should demonstrate relevant knowledge, skills, and experience. Below are the key skills, competencies, and experience required.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Digital Awareness
• Effective Communication
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience

Typically requires an Associate's degree or equivalent and 3+ years of related experience. Equivalent experience may include military service or certifications in lieu of a degree.

Education

No Degree required.

Certifications

No specific certifications required.

Licenses

Background checks as per CFPB regulations are required.

Benefits

PNC offers a comprehensive benefits package including health coverage, insurance options, retirement plans, educational assistance, wellness programs, and paid time off, among others. For more details, visit Your PNC Total Rewards.

Disability Accommodations

If accommodations are needed during the application process, contact us at [e-mail] with the subject 'accommodation request' and include your details. Confidentiality will be maintained.

EEO Statement

PNC is an Equal Opportunity Employer. We value diversity and inclusion in our workplace.

Additional Regulations

This position complies with FDIA, SAFE Act, and FINRA regulations. California residents should review the California Consumer Privacy Act Privacy Notice regarding their data rights.