Personal Banker

First Community Bancshares, Inc.; Harker Heights (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a customer service–focused teller in Texas.

Under direct supervision, you will handle cash receipts and payments in a high-volume sales environment and evaluate customer relationships to suggest bank products. You will follow bank policies, balance daily transactions, process deposits and withdrawals, and cross-sell services while serving a diverse customer base, including Spanish speakers.

Qualifications

• High school diploma or equivalent required.
• 18+ years old required.
• Experience in retail or customer service preferred.
• Experience serving a diverse customer base including Spanish speakers.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Handle cash receipts and payments accurately.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Participate in an active sales environment including in-store prospecting.
• Process deposits and pay out funds and balance daily transactions.
• Verify cash, checks, endorsements, and guard against counterfeit items.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform tasks requested by supervisors related to bank operations.
• Maintain regular and punctual attendance.
• Approval limits will be based on established authority levels.
• Stand or walk for extended periods; work in a high-volume, stressful environment.
• Schedules are prepared based on business need and subject to change.
• Operate a computer and other office machinery.
• Lift up to 50 lbs.

Skills

Customer service

Cash handling

Flexibility

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

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